macky2 Posted March 27, 2011 #1 Share Posted March 27, 2011 Hello, Is there a way to make on-line cabin changes to a cruise booked on the HAL website? For example, I have a short Pacific Coastal cruise booked in September and I would like to change the cabin category I have booked. I don't see a way of doing this on-line? I ask because on Celebrity cruiseline's website I initially booked an inside cabin for a cruise, then a few months later upgraded to an ocean view cabin, and then a few months later upgraded to a family ocean view cabin all on-line. Is that not possible to do on HAL's website? Kathy Link to comment Share on other sites More sharing options...
fann1sh Posted March 27, 2011 #2 Share Posted March 27, 2011 Since no one has answered you in half an hour, I'm going to pipe up and say, "Just call!" Numbers/times from HAL website: Monday – Friday 5:00am to 7:00pm Pacific Saturday & Sunday 6:00am to 5:00pm Pacific 1-877-932-4259 or 206-286-3900 I've grumbled this before, but I hate that website. Link to comment Share on other sites More sharing options...
macky2 Posted March 27, 2011 Author #3 Share Posted March 27, 2011 Thank you Patricia. Seems odd that the website can't accomodate these kind of changes. I also noticed that when I put a cruise "on hold" I received an immediate e-mail with a link to go back to the website and pay for the cruise. A short time later after I researched the flight situation I went back to the HAL website to pay for the cruise, but had no access until the next day. It seems some updates to the website are in order. I will say that whenever I have called, the HAL representatives have been very polite and helpful. I just prefer to do things on-line whenever possible. Kathy Link to comment Share on other sites More sharing options...
gentlemancruiser Posted March 27, 2011 #4 Share Posted March 27, 2011 HAL's site isn't like Celebrity where you can change assignments. You will need to call to make a cabin assignment change. HAL site doesn't have alot the pre cruise booking options that Celebrity does. One major difference you will find between Celebrity & HAL, is that when cabins are still available prior to sailing you may receive and email from HAL with an offer to upgrade. This isn't done with Celebrity. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.