Excursions missing from Cruise Personalizer

[purrcycat]

I booked my excursions about a month or so ago in the cruise personalizer. I just checked it today and it now says "No Current Reservations". I will just reserve them again, but was wondering if anyone else had this problem? It seems strange for them to just disappear like that.

Thank you.

[shoreham01]

We had a similar thing. My husband could not find them when he logged in. When I logged in they were in my cruise personaliser as it must have been logged in to me when we booked them. Even now they do not show up when Alan is logged in.

[Pia1913]

I booked my excursions about a month or so ago in the cruise personalizer. I just checked it today and it now says "No Current Reservations". I will just reserve them again, but was wondering if anyone else had this problem? It seems strange for them to just disappear like that.

 

Thank you.

 

Have you checked both your personalizers?

[purrcycat]

Have you checked both your personalizers?

 

No I haven't, but they were definitely booked by me using my personalizer. I even saw them there afterwards. Strange.

[mamk]

I have recently booked some shore excursions for our European cruise. They don't appear on the right side of the page under Excursion Reservations, but they are in the center section under Excursion Reservations under my husbands name with 2 passengers. Click on Excursion Reservations and the page states "Why book with Princess", scroll down and your excursions should be there either under your name or your husband.

 

I also was concerned when they didn't appear on the right side of the page but then was relieved when I did find them in the center section.

[purrcycat]

Hi - they are there now. Apparently I was just looking in the wrong place yesterday. Thanks for your help!

[njadam]

I booked my excursions about a month or so ago in the cruise personalizer. I just checked it today and it now says "No Current Reservations". I will just reserve them again, but was wondering if anyone else had this problem? It seems strange for them to just disappear like that.

 

Thank you.

 

 

The same thing happened to us. I called Princess and they confirmed our reservation and sent an email conformation. Checked again and that excursion is still not on the cruise presonalizer. The other two we boked are there. ??? Don't know what the glitch is.