youngestof9 Posted April 7, 2011 #1 Share Posted April 7, 2011 I know you don't even need to use them. However, I have one assigned to me at the moment with the 2 cruises I have booked. However, I've called her twice during 2 separate promotions and she hasn't returned calls. I don't have her email address. So I ended up just calling the regular NCL number and getting help. I ended up getting another OBC today which I should I have received from the get go (even after asking) by emailing the latitudes desk. Needless to say, I don't find her helpful. Can I have it switched to another? (not that I know of one) Or should I just call the regular NCL number if I have questions? Thanks Link to comment Share on other sites More sharing options...
rtn Posted April 7, 2011 #2 Share Posted April 7, 2011 I was in the same situation so I began booking thru the regular NCL number. I did find that information would vary (not always correct)from person to person when using this number but I did eventually hook up with a terrific person. He explained "everything" in detail and I was able to ask as many questions as I needed to. He was patient, helpful, and saw that I received all obc's that were possible during my bookings. I am extremely happy with my new pcc. Just a note, his location is in Arizona not Miami. My original pcc keeps calling as I guess she is aware of my surfing the NCL site. I just emailed her to tell her that her services were no longer needed. Link to comment Share on other sites More sharing options...
JColquhoun Posted April 7, 2011 #3 Share Posted April 7, 2011 A: Yes, you can change your PCC. I did it. Link to comment Share on other sites More sharing options...
jrj972 Posted April 7, 2011 #4 Share Posted April 7, 2011 I was in the same situation... called and asked for a supervisor... spoke with the supervisor, listed the issues and asked for a new PCC... got a new PCC and couldn't be happier... new PCC is very attentive... gave us her email address and direct phone number :) whenever I call or email, she responds ASAP... Link to comment Share on other sites More sharing options...
jollycruise Posted April 8, 2011 #5 Share Posted April 8, 2011 Yes you can! We did and we are much happier with the new one. Link to comment Share on other sites More sharing options...
barbyj Posted April 8, 2011 #6 Share Posted April 8, 2011 I asked to have mine changed and they wouldn't do it. His service was so terrible I have quit sailing on NCL for the time being. Link to comment Share on other sites More sharing options...
STARFISH*4 Posted April 8, 2011 #7 Share Posted April 8, 2011 I asked to have mine changed and they wouldn't do it. His service was so terrible I have quit sailing on NCL for the time being. why? what was the reason they gave you...just dont talk to them and deal with NCL that is what i have done several times since i started to cruise with NCL...most of the time i go thru my TA, but when i use NCL i just talk to whoever is taking my call. Link to comment Share on other sites More sharing options...
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