A Little Worried...

[LovestocruiseIII]

:confused:

After watching prices for a few weeks and having only a small window in which we can sail i finally found a great deal!!! The problem is I booked a suite GTY it was very in expensive and the problem came soon after I booked. I have a FCC from when I booked on my last sailing, I held my sweet deal and then called RCCL to have my d+ discount applied plus my FCC and then the problems began (well maybe not a huge issue). Our cruise departs in just under two weeks, we have not been assigned a room, nor have they applied my fcc. My FCC is more than the price of the cruise by a small amount, but when I called I was told I had to pay balance and I would be refunded once the FCC was applied and that would allow my GTY to actually turn into a real room, That was wednesday, and since I paid I keep getting a notice (several per day) that my courtesy hold has expired,OMG these normally come during the middle of the night and my last one just woke me up and I'm so concerned. I called RCCL and have been assured all is ok, but I've never had to wait that long for a room assignment, or any discounts applied. I sail in less than two weeks, any idea's??? :eek:

[craig0304]

If its been two working days, I'd call back and get them to sort it.

We had a guarantee balcony in may and it was assigned 48 hours after paying in full.

 

Get everything in writing and take names dates and times so they can't argue about fixing it.

I'm sure it'll be fine, just keep your evidence that you did the right thing.

[LovestocruiseIII]

Thank you for the advice, I have called a few times and am assured each time all is well, but the department that assigns rooms was closed Friday thru Monday. I know there was only two suites available just before they put up the guarantee room, but one of the people that I spoke with from RCCL said they may have held back some rooms. I'm unsure why they would hold back anything other than to get people to think its almost sold out booking.

[rummenroman]

I've booked an GTY before, and didn't have a room until 3 days before sailing. I wouldn't worry much about not having a room assignment. My main concern would be the discount and getting that all sorted out.

[Paulxyz2004]

Assignment of GTY cabins can be as late as check-in. Nothing to worry about.

[LovestocruiseIII]

My main concern is getting my money back as they said i would. Ive purchased FCC before and all my credits where added at the time I booked and it wasn't as it is now. I know i'll at least be in a Suite so that really don't matter to me, my DH on the other hand seems to have to know what room and where ASAP... I'm certain he wants to plan his path to the casino and back to our room. :D

[stephanie1]

I have heard of cabins being assigned at check in. I would keep calling back even if you have to fib and say that you need to give contact info to your

family. In fact, try to get a supervisior.

[LovestocruiseIII]

I have heard of cabins being assigned at check in. I would keep calling back even if you have to fib and say that you need to give contact info to your

family. In fact, try to get a supervisior.

 

They have explained that the department that does assign rooms, and applies my FCC is off friday thru monday for the holiday. I'm not sure how true that is, but I will wait until monday evening to call if nothing has been done. I hate to call when no one there can assist me with this. Thanks for all the info!!

[LovestocruiseIII]

They did apply my FCC yesterday and said i will receive my refund in 48-72 hrs. I just checked online and no room assignment yet, but that as a few said is not abnormal. And no more emails canceling my reservation so things are looking up!!!:) Thanks for all the help!!!!

[LovestocruiseIII]

Ok, we are 7 days from sail away, and still no room assignment, The huge problem is that per RCCL we have to be assigned a SR to beable to add our 3rd pax. All that said I understand policy is it could be assigned up to sailing date, but you cant add another pax after the manifest has been submitted. I really wish they would not have told me last week I would be assigned in a day or two. :mad:

[Cigar King]

Why did you buy a GTY in the first place if having a assigned cabin is so important?

[LovestocruiseIII]

Why did you buy a GTY in the first place if having a assigned cabin is so important?

Sorry I should have explained that I really needed an accesable room, however none where available. That said, I have booked in a suite, and can get through the door with no problem, but I cannot get ththrough the door on any lower catagories. The only option was a suite GTY.

[LovesCruising]

Sorry I should have explained that I really needed an accesable room, however none where available. That said, I have booked in a suite, and can get through the door with no problem, but I cannot get ththrough the door on any lower catagories. The only option was a suite GTY.

 

Are the doors wider for a suite?

[LovestocruiseIII]

Are the doors wider for a suite?

 

Yes by several inches. Ill also add that when I called and spoke to both C&A and the booking department I was assured there would not be an issue of getting our room assigned ASAP.

[Cigar King]

Sorry I should have explained that I really needed an accesable room, however none where available. That said, I have booked in a suite, and can get through the door with no problem, but I cannot get ththrough the door on any lower catagories. The only option was a suite GTY.

 

That makes a little more sense. Glad it worked out for you.