Robocop42385 Posted November 25, 2011 #1 Share Posted November 25, 2011 We just returned back on Sunday 11/20/2011 from our Freedom of the Seas cruise. We purchased the 10 photo package which comes on a CD that you install on your computer and then, I guess, you can unlock (we selected 10 photos) the 10 photos that you want. No matter what I do it keeps telling me that I cannot unlock any photos. For $150.00 I'm getting a little aggrevated. I have had 3 e-mails to the support team and they keep telling me that I'm answering the question wrong. I'm not. The only thing I can figure is that when it asks you if you have the right to unlock photos and I say yes, and then it asks you your name, maybe there is something wrong there. I have installed and uninstalled this 4 times and it just doesn't work. Has anyone had any experience with this. Any help would be greatly appreciated. Thanks so much Cyndee Link to comment Share on other sites More sharing options...
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