trouble online with Future Cruise Certificate Registration

[cruising3times]

I have been trying to redeem my certificate online but it won't let me submit the request. Am I doing something wrong? Or is it Carnival's website? Thanks. Barb

[big_duck]

You need to use Microsoft IE in compatibility mode. No other browser will work.

[bills blasters]

I ended up just calling the toll free number on the certificate, and the lady that answered took care of it all for me.

Claudia

[golfadj]

I ended up just calling the toll free number on the certificate, and the lady that answered took care of it all for me.

Claudia

 

That is what I have done for my last few fcc's

[cruising3times]

I don't see a phone number on the certificate, only an address to mail it in.

[cruising3times]

Thank you so much for your help, I found the phone number and they did it for me. I love Cruise Critic users!

[alfecia]

You need to use Microsoft IE in compatibility mode. No other browser will work.

 

Thanks for the tip! I did this today and it worked great. For anyone who doesn't know, it's easy to change to IE to compatibility mode. Just go to Tools and click Compatibility View.

 

Although when I submitted my form, I received two different emails from Carnival. One said they were behind and expect it to be processed 3-4 weeks from the date of my cruise. The other was the typical expect it to be processed in 5-7 business days. Well since I only have 3 weeks before our cruise, I'm interested to see what happens. :rolleyes:

 

Alicia

[Julienatul]

yup use compatability view in IE, I had trouble too and did this and it worked for me!

[amcjeep4life]

Being technologically challenged, I just called my PVP and he did it for me. I also got the e-mail that said 3-4 weeks, but it was processed in 8 days. Have a great cruise!

[kcparrothead]

Being technologically challenged, I just called my PVP and he did it for me. I also got the e-mail that said 3-4 weeks, but it was processed in 8 days. Have a great cruise!

 

Well, I feel better now. My PVP submitted mine 12 days ago & my auto reply said it would be processed in 7 to 10 days. Sounds like I may have a wait....

[Kel040]

Thanks for the tip! I did this today and it worked great. For anyone who doesn't know, it's easy to change to IE to compatibility mode. Just go to Tools and click Compatibility View.

 

Although when I submitted my form, I received two different emails from Carnival. One said they were behind and expect it to be processed 3-4 weeks from the date of my cruise. The other was the typical expect it to be processed in 5-7 business days. Well since I only have 3 weeks before our cruise, I'm interested to see what happens. :rolleyes:

 

Alicia

 

I tried to do mine online and had a problem so I called CCL - customer service gal also had problem so she transfered to to promotions dept - gal there took care of everything and I got the same emails. I also got an email on March 21st saying its been done -

 

Hello KELLY,

 

Thank you for contacting us. We appreciate theopportunity to be of assistance.

We have received your online certificate redemption request. Please note, your certificate has been applied to your booking.

 

 

I called CCL last week to tell them the OBC was still not showing anywhere on my cruise documents and she said they don't do them till 2 weeks before.. :confused: What confuses me is that I got the email saying its done - why do I have to wait to see it applied :confused:.. makes no sense to me and we cruise on MAY 3rd ....

[Room Service!]

I had the same problem. Called Carnival. They took care of it and said it was applied.

I'll be carrying the FCC with me when I sail ... just in case.

[cardqb]

Although when I submitted my form, I received two different emails from Carnival. One said they were behind and expect it to be processed 3-4 weeks from the date of my cruise. The other was the typical expect it to be processed in 5-7 business days. Well since I only have 3 weeks before our cruise, I'm interested to see what happens. :rolleyes:

 

Alicia

 

Submitted our FCC online last weekend (4/7) and it was processed and applied to our account on Friday (4/13)... they sent an email confirmation.

 

Also got the two emails when the FCC was submitted, one saying they are really backed up and the other saying it wouldn't be too long.

[WAHMto5]

This is what we do also, much easier!!

[Nanaimobound]

I love knowing when I step on board in a few days, we will have 100.00 to spend! I usually call for everything except online check-in. You never know about Carnivals website!:rolleyes: