maytojuly Posted March 20, 2013 #1 Share Posted March 20, 2013 Think the answer might be no, but hoping others may have had some luck! I've booked in the UK through a TA rather than Carnvial direct (have previously booked direct). Prices have dropped on my cruise and I'd like to upgrade from inside to balcony for the smallest amount! The difference between my original price and the price of a balcony now is only £30 when I make a dummy booking.When I phoned my TA, she phoned Carnival and the cost was going to be £280!! Is there anything else I can do??? Could I speak to Carnival direct, or will they make me go through my TA? Thanks for any advice :) Link to comment Share on other sites More sharing options...
Hawaii697 Posted March 20, 2013 #2 Share Posted March 20, 2013 Think the answer might be no, but hoping others may have had some luck!I've booked in the UK through a TA rather than Carnvial direct (have previously booked direct). Prices have dropped on my cruise and I'd like to upgrade from inside to balcony for the smallest amount! The difference between my original price and the price of a balcony now is only £30 when I make a dummy booking.When I phoned my TA, she phoned Carnival and the cost was going to be £280!! Is there anything else I can do??? Could I speak to Carnival direct, or will they make me go through my TA? Thanks for any advice :) Unfortunately, no :( Link to comment Share on other sites More sharing options...
GTO-Girl Posted March 20, 2013 #3 Share Posted March 20, 2013 Think the answer might be no, but hoping others may have had some luck!I've booked in the UK through a TA rather than Carnvial direct (have previously booked direct). Prices have dropped on my cruise and I'd like to upgrade from inside to balcony for the smallest amount! The difference between my original price and the price of a balcony now is only £30 when I make a dummy booking.When I phoned my TA, she phoned Carnival and the cost was going to be £280!! Is there anything else I can do??? Could I speak to Carnival direct, or will they make me go through my TA? Thanks for any advice :) Sorry......but when you book with a TA "they" own your booking, not the cruiseline. I don't believe any of them will help a customer who is booked through a travel agent. Link to comment Share on other sites More sharing options...
golfadj Posted March 20, 2013 #4 Share Posted March 20, 2013 That is why many of us will use a pvp. Sorry. Link to comment Share on other sites More sharing options...
Sparky2 Posted March 20, 2013 #5 Share Posted March 20, 2013 If you want to speak to Carnival directly to explain something that your TA is not understanding, you could ask your TA to do a 3-way call. Link to comment Share on other sites More sharing options...
9876 Posted March 20, 2013 #6 Share Posted March 20, 2013 You could call and verify with Carnival that what you are inputting is valid and exactly what the agent needs to ask for from Carnival to upgrade you. I think that is what I would do at this point. Link to comment Share on other sites More sharing options...
maytojuly Posted March 23, 2013 Author #7 Share Posted March 23, 2013 Thanks 9876! I think that's what I'm going to try. I won't go down without a fight :) Link to comment Share on other sites More sharing options...
spideygirl Posted March 23, 2013 #8 Share Posted March 23, 2013 Are you phoning Carnival UK? I have found they will talk to but won't change anything unless the TA speaks to them. Even though my booking is in dollars it has been booked through the .co.uk site by my TA. There is not as much flexibility as booking with .com. I will never again book via a TA, I will book direct with .com in the future. If you haven't already try phoning the UK site. Link to comment Share on other sites More sharing options...
maytojuly Posted March 28, 2013 Author #9 Share Posted March 28, 2013 Thanks for all who replied.:) Thought this may be of use to others. I phoned Carnival direct and was told that as I had a TA that I should go through her. After 5 mins. of my wearing her down (past guest, normally book through Carnival, etc, etc,) she agreed to look into things for me and phone me back. After 10 mins my TA phoned and said she was on the phone to Carnival and they could upgrade me to a balcony for the total sum of £32! A bit of a difference from £280 literally days ago. I am so chuffed. Not quite sure how the change of heart came about (or if commission has been lost), but it just shows that it's worth a try.;) Link to comment Share on other sites More sharing options...
jamesq97 Posted March 28, 2013 #10 Share Posted March 28, 2013 Yes, you can, if CCL gets your TA's approval. Link to comment Share on other sites More sharing options...
spideygirl Posted March 28, 2013 #11 Share Posted March 28, 2013 Thanks for all who replied.:)Thought this may be of use to others. I phoned Carnival direct and was told that as I had a TA that I should go through her. After 5 mins. of my wearing her down (past guest, normally book through Carnival, etc, etc,) she agreed to look into things for me and phone me back. After 10 mins my TA phoned and said she was on the phone to Carnival and they could upgrade me to a balcony for the total sum of £32! A bit of a difference from £280 literally days ago. I am so chuffed. Not quite sure how the change of heart came about (or if commission has been lost), but it just shows that it's worth a try.;) When you phoned Carnival did you talk to .co.uk or .com? Link to comment Share on other sites More sharing options...
maytojuly Posted March 28, 2013 Author #12 Share Posted March 28, 2013 Spoke to UK:) Link to comment Share on other sites More sharing options...
golfadj Posted March 28, 2013 #13 Share Posted March 28, 2013 Thanks for all who replied.:)Thought this may be of use to others. I phoned Carnival direct and was told that as I had a TA that I should go through her. After 5 mins. of my wearing her down (past guest, normally book through Carnival, etc, etc,) she agreed to look into things for me and phone me back. After 10 mins my TA phoned and said she was on the phone to Carnival and they could upgrade me to a balcony for the total sum of £32! A bit of a difference from £280 literally days ago. I am so chuffed. Not quite sure how the change of heart came about (or if commission has been lost), but it just shows that it's worth a try.;) Glad it worked out for you but a question. Chuffed? Never heard that before Link to comment Share on other sites More sharing options...
maytojuly Posted March 28, 2013 Author #14 Share Posted March 28, 2013 OOh, must be an English thing then :) Sometimes I'd say - I'm chuffed to bits - just means really pleased, is there an equally obscure American version of this saying? ;) Link to comment Share on other sites More sharing options...
LKYGSR Posted March 28, 2013 #15 Share Posted March 28, 2013 I agree with the three way call approach...That has been successful for me in past, call your TA and ask them to get Carnival on the phone with you. Link to comment Share on other sites More sharing options...
heatherbelle Posted March 28, 2013 #16 Share Posted March 28, 2013 Thanks for all who replied.:)Thought this may be of use to others. I phoned Carnival direct and was told that as I had a TA that I should go through her. After 5 mins. of my wearing her down (past guest, normally book through Carnival, etc, etc,) she agreed to look into things for me and phone me back. After 10 mins my TA phoned and said she was on the phone to Carnival and they could upgrade me to a balcony for the total sum of £32! A bit of a difference from £280 literally days ago. I am so chuffed. Not quite sure how the change of heart came about (or if commission has been lost), but it just shows that it's worth a try.;) Well done. I've had problems too. Eventually managed to get a price reduction. The truth of this matter is that Brits should never ever book with a UK TA because they book with Carnival UK, who don't offer Early Saver. All of us Brits need to book ourselves, or us a PVP or get a US TA otherwise we get ripped off. Just like with everything else in the UK. I too was quoted over £200 to upgrade to a Spa Balcony, so I didn't bother. If there's still one available nearer final payment I might try again. Thanks for the helpful post. Link to comment Share on other sites More sharing options...
CruisingSoon88 Posted March 28, 2013 #17 Share Posted March 28, 2013 OOh, must be an English thing then :) Sometimes I'd say - I'm chuffed to bits - just means really pleased, is there an equally obscure American version of this saying? ;) I would say tickled pink. I'm sure there are plenty of others. Congrats on getting your issue resolved.:) Link to comment Share on other sites More sharing options...
dobiemom Posted March 28, 2013 #18 Share Posted March 28, 2013 Thanks for all who replied.:)Thought this may be of use to others. I phoned Carnival direct and was told that as I had a TA that I should go through her. After 5 mins. of my wearing her down (past guest, normally book through Carnival, etc, etc,) she agreed to look into things for me and phone me back. After 10 mins my TA phoned and said she was on the phone to Carnival and they could upgrade me to a balcony for the total sum of £32! A bit of a difference from £280 literally days ago. I am so chuffed. Not quite sure how the change of heart came about (or if commission has been lost), but it just shows that it's worth a try.;) Glad it worked out. Enjoy the balcony! :) Link to comment Share on other sites More sharing options...
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