Documents lost in the mail..

[Whirlwind]

What should I do , my TA mailed me my documents, but after several days, I have not received them,,,,should I contact Celebrity, will they issue new ones, as the luggage tags will be needed and everything else...thanks.

[judyfssw]

Call you TA and tell him/her to get in touch with Celebrity. I would imagine that the TA is the one to follow through and the sooner the better.

[AFT_LOVER]

so get him/her working on it FAST!

[ocngypz]

You don't need docs. Go online and print off your information. That along with your ID is enough to get you on the ship. The porters at the pier have luggage tags. You'll just write you cabin number on them.

[TourDeCruise]

Our cruise documents were "lost" for our May cruise. I called the TA and got the same response that ocngypz posted. Turns out neighbors had them and brought them down to our house 5 days after getting them delivered to their mailbox.

[starsjohn]

Our TA sends all documents by special Courier. The agency is som 60 miles away. This is another reason we like our TA over online sources.

 

John

[karen_cpa]

You don't need docs. Go online and print off your information. That along with your ID is enough to get you on the ship. The porters at the pier have luggage tags. You'll just write you cabin number on them.

 

This happened to us on RCCL last year. It wasn't a big deal at all!

[AFT_LOVER]

delivered by 9AM the next day. I just love the book too that I rip ou what is needed, such as transfers, etc. At the CC area of the port, I give the book to tear out whatever they need.

[chessbriar]

What should I do , my TA mailed me my documents, but after several days, I have not received them,,,,should I contact Celebrity, will they issue new ones, as the luggage tags will be needed and everything else...thanks.

 

Your TA is responsible, Celebrity will not reissue to you. It they are to be reissued, it would be to the agent at a cost.

 

If you go on Celebrity's website with your confirmation number, fill out the online documentation and print it out. With these print outs, you can go through the check in process. You will need your credit card as well. With regard to your luggage, when the porter arrives, tell him you need luggage tags. He will give you blank ones. Fill them out and you are good to go.