Thread to keep track of upsells

[StudioMom]

Phone call...

 

1. Sunshine 7day 2/9/14

2. 15 days before cruise

3. 2

4. Deck 7 aft balcony

5. Deck 7 Ocean Suite for $380 total

 

Booked it!

[lulabelle522]

Phone call...

 

 

 

1. Inspiration 4 day

 

2. 6 days before cruise

 

3. 4

 

4. Deck 6 ocean view

 

5. Deck 6 Grand Suite for $350 total

 

 

 

Declined but sure wish I could have had that chance with a bit more warning time!

 

 

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[Golfing Dan]

Received call yesterday

1 triumph 5 day

2 18 days out

3 4 people in two cabins

4 an Interior and an OV

5 offer to side by side Oceon Suites from $350 per cabin.

 

This made my price $279 (interior) plus $175 upsell per person for total of $454. Current list price on room is $829.

 

Accepted. I enquired "how" they decide who to call with offers. I was told that there are six reps assigned to "suite up sells" and each does it differently. My rep said he calls his diamond people first and then his platinum. I was call number four on this ship for him. He said two accepted and one declined.

[alisonpv]

1- Splendor 8 Day

2- 2 weeks before the cruise

3- 2 people

4-Spa Balcony (deck 11)

5- Offer of Grand Suite for $800 total.

We declined... but my parents accepted. (they had a Spa Balcony, deck 10)

[BetMax]

1) Pride 7 Day

2)Email 53 days out

3) 2 pax

4)Booked a comped balcony. Deck 4

5)Extended balcony. Deck 7. $40.

Took it. Brings total cost including taxes, fees, tips and ins to $503. Best value yet.

[soccersharon]

Received call yesterday

1 triumph 5 day

2 18 days out

3 4 people in two cabins

4 an Interior and an OV

5 offer to side by side Oceon Suites from $350 per cabin.

 

This made my price $279 (interior) plus $175 upsell per person for total of $454. Current list price on room is $829.

 

Accepted. I enquired "how" they decide who to call with offers. I was told that there are six reps assigned to "suite up sells" and each does it differently. My rep said he calls his diamond people first and then his platinum. I was call number four on this ship for him. He said two accepted and one declined.

 

Interesting how each "upsell fairy" is allowed to do things differently.

 

Have a great cruise!

 

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[gamblingrandma]

Has anyone gotten an upsell call when you have two rooms booked?

 

1) Dream 7 days Leaving 2/23/14

2) Upsell email came on Jan 7th, 46 days prior to sailing, "Special offer" Promo Code M6C

3) Original booking was: Two Cabins, 3 people in each, both cabins Upper Deck Balcony Forward (8A) 1 Starboard cabin and 1 Port Cabin

4) Received the email so I called my PVP and he told me what cabins were available and also said that he could not book it. He gave me another number to call after we selected the new cabins.

5) Booked 2 cabins, side by side, Vista Deck, Balcony Forward, for $40 each cabin. I remained booked under a casino rate (casino cash remains) and the other cabin remained booked under "more the merrier" rate.

 

We were thrilled to get the side by side balconies!

[mejoe39]

1. Carnival Breeze, 8 day Southern Caribbean (Jan 4-Jan12, 2014)

2. Received call 1 day before the cruise

3. 2 people in the cabin

4. Originally booked in a 4A interior cabin on deck 1

5. Offered a Cloud 9 Spa Balcony (8P), Cabin #11246 for $450 total.

6. Accepted the offer

Joe

[pecandelight]

We got a call from carnival while driving to the port that morning. We upgraded from a balcony to a suite and I'm not telling how much, because after looking at all the previous answers - we got ripped off! It helped a lot though with having 2 kids in the cabin. I'm glad we did it.

 

We didn't know our original cabin - it was still TBA. I think it was a SPA balcony from what I could gather at check in though. I would not have been happy about that though b/c you can't smoke on those balconies and I'm a smoker.

 

We also received a dirt cheap price for the original booking, so even though we got ripped off (I guess) for the upgrade to the suite, it was still pretty reasonable.

[carrieluvsgreg]

1. Paradise 4 day

2. Email about two weeks prior to sailing.

3. 2 ppl. 2 cabins (4 ppl. total)

4. Booked (interior) portholes on upper deck.

5. Offer 2 ocean view cabins for $40 per cabin

We declined because we already had portholes and didn't want to be moved down in the ship.

[jiggs]

I need to upsell guy's number, specifically for the Valor, but I would try other ships. I think the weather problems are already having people cancel and suites are opening up. I can book them online but the normal PVPs can't see them. I need an upseller to talk to!

[MrsAsiaJ]

Carnival Breeze 6 days

18 days before sailing date

2 people interior Rivera deck midship.

Upsell to deluxe ocean view for $60 total. ($140 savings)

Choice was rivera or main deck.

We took it and are staying on Rivera deck midship. Offer came via email and i called in. Asked was there an offer for balcony they said no.

Im very excited

[Dianejo]

1) Ship and length of cruise - Carnival, Glory - 7days

2) How many days before the cruise were you called? 7 days

3) number of people sailing - 2

4) Cabin type you were booked in and deck - 8B Balcony, Deck #7

5) upsell offer cabin type and price - Ocean Suite, $249 per person additional

 

We booked a balcony cabin at the rate of $739 per person, which I thought was a good deal. I didn't take this upsell because I would rather spend the extra $500 on excursions.

[ABQmom]

1) Ship and length of cruise - Elation 5 Day (2nd leg of B2B)

2) How many days before the cruise were you called? 7 days

3) number of people sailing - 2

4) Cabin type you were booked in and deck - 6A - Oceanview on deck 1

5) upsell offer cabin type and price - Grand Suite $420 total

 

Even though it was a bit of a hassle to move inbetween B2B sailings it was worth it and we enjoyed our suite.

[manykids]

1. Breeze 6 day

2. received phone call 17 days prior to sailing

3. 2 people

4. original cabin 4J interior with walkway-view on deck 6

5. offered upsell to 8S spa balcony cabin deck 12 for $298 total. Took it.

 

Not normally "spa type" people but thought for the price we would give it a try :) Looking forward to some much needed rest and relaxation!

[rckeith20]

1.Breeze 6 day

2. Email 46 days out

3. 4, dh, dd, ds, and me

4. Deluxe oceanview deck 1 midship

5. Balcony on the vista deck aft $170 total

 

Spring break cruise...not sure if İ wanted to give up the extra bathroom, but we've never stayed in a balcony before and are very excited!

[ibcnusoon]

Carnival Liberty - 7 Days Exotic Western Caribbean

upsell fairy called 3 weeks before the cruise

3 people

Interior Cabin on Panorama Deck

Offered choice of Balcony cabin on Verandah deck for $200 total

booked it!

[cali-croozer]

Inspiration 3 day

e-mail 23 days out

$30 for upgrade from interior (verandah deck) to ocean view (empress deck)

declined as we have never been on the verandah deck and want to stay there

 

Sunshine 7 day

e-mail (not sure how far out, this was the cruise my son took in Jan, 14)

$35 from interior to ocean view (riviera deck)

He took it.......good deal for a 7 day.

Edited February 13, 2014 by cali-croozer

[kmmcle]

1. Sunshine 7 day

2. phone call 5 days prior to sailing

3. 4 people

4. Interior deck 8

5. Grand Suite - $600 ($150 each) - took it

 

First time with a balcony and very excited!!

[Sapphy]

1. Glory

2. Call 3 days out

3. Two people

4. L -shaped extended balcony, deck 6

5. Ocean suite for $500 total. We didn't take it.

 

1. Glory

2. 3 days out

3. 2 people

4. Inside 1A upper lower

5. Balcony on deck 6 for $200 total. Took it!

 

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[Namelocg]

1. Ecstasy

2. Call 4 days before sailing

3. 1 person

4. Inside on empress deck forward

5. Balcony on empress deck aft, NO Charge.

You bet I took it.

[BILNAN]

I just got are call 2 weeks out from cruise. I have to say on the last 4 cruises with Carnival I always get a call to upsell to a suite and usually always do it. So on this one

1) Splendor 8 day cruise

2) 2 in the room

3) deck 8 balcony 8c

4) offer was to ocean suite on deck 7 for $440 which I decline because I am Platinum now and the only advantage to a suite is a bigger room and I really wanted a spa balcony because I was going to buy the spa pass for DW and me so she offered me a spa suite for $269 per person so $538 which I took. I still saved $1000 over what it was going for so I was happy.

[jazm2011]

I will debunk your theory just a little. Have used the same PVP for the last 8 years. He knows we may be interested in upgrades/upsells. We have booked rooms from OV to OS. Never received an upsell or upgrade offer from CCL.

 

:( Well that's disappointing. I just recently decided i had nothing to lose by letting our PVP know we'd be interested in an upgrade if they had anything at a good price for our upcoming cruise. Even though I didn't have high hopes, i had a little bit. Now i've got nothin, lol.

 

Thanks for that note though. Sounds like it's serious luck of the draw...

[KTaylore]

1) Ship and length of cruise: Glory / 7days

2) How many days before the cruise were you called? 36 hours before cruise.

3) Number of people sailing - 2 people.

4) Cabin type you were booked in and deck - TBD - Guaranteed Interior. Official Room Category: "IS INTERIOR."

5) Upsell offer cabin type and price - Balcony on Empress Deck. Free Upgrade upon room assignment.

 

We booked a last minute cruise on the Glory and chose a guaranteed interior stateroom. We paid the tinest more to confirm we would not have an upper/lower.

[mickide]

1) Ship and length of cruise: Glory / 7days

2) How many days before the cruise were you called? 36 hours before cruise.

3) Number of people sailing - 2 people.

4) Cabin type you were booked in and deck - TBD - Guaranteed Interior. Official Room Category: "IS INTERIOR."

5) Upsell offer cabin type and price - Balcony on Empress Deck. Free Upgrade upon room assignment.

 

We booked a last minute cruise on the Glory and chose a guaranteed interior stateroom. We paid the tinest more to confirm we would not have an upper/lower.

 

That is awesome!