divinmule Posted January 17, 2014 #1 Share Posted January 17, 2014 Just wondering what the response has been regarding the excursion guarantee? Has anyone received approval? How quickly? Did you receive any automatic emails after submission? Has anyone been denied? Reason? Thanks, I have been waiting on mine which seems pretty staight forward but haven't seen on heard anything. Link to comment Share on other sites More sharing options...
gamma5 Posted January 18, 2014 #2 Share Posted January 18, 2014 (edited) Just worked for me last Thursday. Saved approx. $140 on 2 excursions (2 adults and 1 child) Chacchoben ruins in Costa Maya and Altun Ha in Belize (Dream in Feb). Found out about the Altun Ha one on our CC rollcall. Found the Chacchoben one on Google, literally in a 2 min search. Search on Carnival "Excursion Guarantee" for the online form, filled in and submitted around noon, rec'd email confirmation and verified that prices had been reduced on online booking that evening. Parameters must match (excursion time--4 hrs tour, 6 hr tour, etc, lunch/no lunch, transpo/no transpo, etc,, everything must be the same. Can't say it will be so lucky on every excursion, but can't hurt to try! __________________ Edited January 18, 2014 by gamma5 Link to comment Share on other sites More sharing options...
SMoyer Posted January 18, 2014 #3 Share Posted January 18, 2014 I was denied because the excursion I found online did not offer transportation. Link to comment Share on other sites More sharing options...
UtCruisinFamily Posted January 18, 2014 #4 Share Posted January 18, 2014 Which company did you price match with for Altun Ha? I submitted a request on Wednesday night and have not heard back. Link to comment Share on other sites More sharing options...
happy40th Posted January 18, 2014 #5 Share Posted January 18, 2014 I'm curious as to how this works.. Can someone explain what this is? Link to comment Share on other sites More sharing options...
gamma5 Posted January 18, 2014 #6 Share Posted January 18, 2014 http://belizecruiseexcursions.com/AltunHa.htm Link to comment Share on other sites More sharing options...
gamma5 Posted January 18, 2014 #7 Share Posted January 18, 2014 Hello Teresa, Thank you for contacting us. We appreciate the opportunity to be of assistance. Thank you for submitting a Shore Excursions Best Price Guarantee claim. We are excited to inform you that your claim was accepted and your account will have an on board credit of $50.02. You may print out this email for your records and proof of this on board credit which will only show once on board. Doesn't it feel great to book your excursions knowing you got the best price? We appreciate your patience and apologize for any inconvenience this may have caused you. Cordially, Boris Velasquez Special Services Specialist Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 | 305.599.2600 | guestsolutionssupport@carnival.com --- Original Message --- From: <webmaster@carnival.com> Received: 1/15/14 12:37:08 PM EST To: <ShoreExcursionBestPrice@carnival.com> Subject: Shore Excursion Price Protection First Name : XXXXX Last Name : XXXXX PHONE : 1-865-XXXXXX CCLEmail : XXXXXXX BOOKING_NUM : XXXXXX Ship : DR- Sailing date : 02/15/2014- Port of Call : Belize- Excursion Name : Altun Ha & Belize City Tour Competitors Excursion Name : Island Marketing, Ltd CompetitorURL : http://belizecruiseexcursions.com/AltunHa.htm DurationTime : 04-00 Competitors Price for adult : 42.50 Competitors Price for child : 42.50 Inclusion : Yes-Yes-No-Yes-Yes-Yes Link to comment Share on other sites More sharing options...
gamma5 Posted January 18, 2014 #8 Share Posted January 18, 2014 I'm curious as to how this works.. Can someone explain what this is? Once you have booked your excursion with Carnival you need to find an excursion that is the same through a private company. I found one thru a post by someone on CC on our rollcall (posted link above), the other I found with a simple google search. Excursions must match as to duration and other particulars. For example, is lunch provided?, etc. Then search on Carnival website....."Excursion Guarantee" That will bring up the form you will need to fill out to claim the credit. The form is simple and is included in the copy of the email in my post above. I sent in both forms at approx. noon last Thurs and rec'd acceptances with credits around 6-7 pm that evening. I don't know if I just got lucky this time or what, but I will take the OBC without complaint! Link to comment Share on other sites More sharing options...
redhedgal Posted January 18, 2014 #9 Share Posted January 18, 2014 Does anyone know if you need to fill out a claim form for each person doing the excursion? Link to comment Share on other sites More sharing options...
happy40th Posted January 18, 2014 #10 Share Posted January 18, 2014 Once you have booked your excursion with Carnival you need to find an excursion that is the same through a private company. I found one thru a post by someone on CC on our rollcall (posted link above), the other I found with a simple google search. Excursions must match as to duration and other particulars. For example, is lunch provided?, etc. Then search on Carnival website....."Excursion Guarantee" That will bring up the form you will need to fill out to claim the credit. The form is simple and is included in the copy of the email in my post above. I sent in both forms at approx. noon last Thurs and rec'd acceptances with credits around 6-7 pm that evening. I don't know if I just got lucky this time or what, but I will take the OBC without complaint! great thanks for your quick response Link to comment Share on other sites More sharing options...
gamma5 Posted January 18, 2014 #11 Share Posted January 18, 2014 Does anyone know if you need to fill out a claim form for each person doing the excursion? I submitted one form for each excursion and they credited us for all three ppl scheduled on each excursion. I assume they pick the total ppl scheduled up from the booking number. Link to comment Share on other sites More sharing options...
HoneymoonCruiser1129 Posted January 19, 2014 #12 Share Posted January 19, 2014 Which site did you use for your Costa Maya tour? I have found two that offer the transportation and a tour. However, I noticed that there is a snack on the Carnival excursion and I don't know if they will match it or not. Thanks! Link to comment Share on other sites More sharing options...
iheartmarshall Posted January 19, 2014 #13 Share Posted January 19, 2014 I submitted one on Thursday and haven't heard back. Starting to wonder if they ever received it :/ There is someone else on the boards who got credit for the exact same excursion/alternate that I submitted but me? Nothing yet. Link to comment Share on other sites More sharing options...
cheerjulez Posted January 19, 2014 #14 Share Posted January 19, 2014 I submitted one on Thursday and haven't heard back. Starting to wonder if they ever received it :/ There is someone else on the boards who got credit for the exact same excursion/alternate that I submitted but me? Nothing yet. I submitted one about 72 hours ago and still haven't heard back either. Link to comment Share on other sites More sharing options...
dogchopper Posted January 19, 2014 #15 Share Posted January 19, 2014 Just worked for me last Thursday. Saved approx. $140 on 2 excursions (2 adults and 1 child) Chacchoben ruins in Costa Maya and Altun Ha in Belize (Dream in Feb). Found out about the Altun Ha one on our CC rollcall. Found the Chacchoben one on Google, literally in a 2 min search. Search on Carnival "Excursion Guarantee" for the online form, filled in and submitted around noon, rec'd email confirmation and verified that prices had been reduced on online booking that evening. Parameters must match (excursion time--4 hrs tour, 6 hr tour, etc, lunch/no lunch, transpo/no transpo, etc,, everything must be the same. Can't say it will be so lucky on every excursion, but can't hurt to try! __________________ I would love to know the link for the Chacchoben ruins, my husband and I are looking into going there on our next cruise. And the price guarantee will help :) Link to comment Share on other sites More sharing options...
med9114u Posted January 19, 2014 #16 Share Posted January 19, 2014 I submitted one on Thursday and haven't heard back. Starting to wonder if they ever received it :/ There is someone else on the boards who got credit for the exact same excursion/alternate that I submitted but me? Nothing yet. I'm in the same boat, submitted the form and have heard nothing. I was especially troubled when I hit submit and then the form just reappeared blank....no "thank you for submitting" or anything like that, so there is no way of knowing if the form even went through. I'm going to assume that they are receiving a bunch of these since it is new and will take some time to process them. Also noticed that the form has already changed, I opened it the first day and there was a box at the bottom to mark yes or no if the private excursion company had insurance...that box is now gone. Link to comment Share on other sites More sharing options...
divinmule Posted January 19, 2014 Author #17 Share Posted January 19, 2014 I submitted one on Thursday and haven't heard back. Starting to wonder if they ever received it :/ There is someone else on the boards who got credit for the exact same excursion/alternate that I submitted but me? Nothing yet. I submitted mine the day it came out and then resubmitted three days ago...still haven't heard anything. Wish they would at least send an email confirming receipt. Link to comment Share on other sites More sharing options...
divinmule Posted January 19, 2014 Author #18 Share Posted January 19, 2014 I'm in the same boat, submitted the form and have heard nothing. I was especially troubled when I hit submit and then the form just reappeared blank....no "thank you for submitting" or anything like that, so there is no way of knowing if the form even went through.. Mine did say "the information was successfully submitted. Thanks for filling in this form." But that is the last I heard Link to comment Share on other sites More sharing options...
cheerjulez Posted January 19, 2014 #19 Share Posted January 19, 2014 Mine did say "the information was successfully submitted. Thanks for filling in this form." But that is the last I heard Same for me! Link to comment Share on other sites More sharing options...
gamma5 Posted January 19, 2014 #20 Share Posted January 19, 2014 I would love to know the link for the Chacchoben ruins, my husband and I are looking into going there on our next cruise. And the price guarantee will help :) https://www.chacchobenruins.com/ This is the one we saved the most on. $89.07 for the 3 of us! Hello Teresa, Thank you for contacting us. We appreciate the opportunity to be of assistance. Thank you for submitting a Shore Excursions Best Price Guarantee claim. We are excited to inform you that your claim was accepted and your account will have an on board credit of $89.07. You may print out this email for your records and proof of this on board credit which will only show once on board. Doesn't it feel great to book your excursions knowing you got the best price? We appreciate your patience and apologize for any inconvenience this may have caused you. Cordially, Boris Velasquez Special Services Specialist Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 | 305.599.2600 | guestsolutionssupport@carnival.com --- Original Message --- From: <webmaster@carnival.com> Received: 1/15/14 12:46:08 PM EST To: <ShoreExcursionBestPrice@carnival.com> Subject: Shore Excursion Price Protection First Name : xxxxx Last Name : xxxxxx PHONE : 1-865-xxxxxx CCLEmail : xxxxxxxxx BOOKING_NUM : xxxxxx Ship : DR- Sailing date : 02/15/2014- Port of Call : Costa Maya, Mexico- Excursion Name : Chacchoben Mayan Ruins Competitors Excursion Name : Chacchoben Ruins.com CompetitorURL : https://www.chacchobenruins.com/costa_maya_tours/chacchoben_ruins_tour DurationTime : 04-00 Competitors Price for adult : 55.00 Competitors Price for child : 45.00 Inclusion : No-Yes-No-No-Yes-Yes Link to comment Share on other sites More sharing options...
gamma5 Posted January 19, 2014 #21 Share Posted January 19, 2014 Mine did say "the information was successfully submitted. Thanks for filling in this form." But that is the last I heard I just notice that there is a telephone number in the email above that I posted. If you haven't heard anything by now I think I would call "Boris" and check on it! Link to comment Share on other sites More sharing options...
dogchopper Posted January 19, 2014 #22 Share Posted January 19, 2014 https://www.chacchobenruins.com/ This is the one we saved the most on. $89.07 for the 3 of us! Hello Teresa, Thank you for contacting us. We appreciate the opportunity to be of assistance. Thank you for submitting a Shore Excursions Best Price Guarantee claim. We are excited to inform you that your claim was accepted and your account will have an on board credit of $89.07. You may print out this email for your records and proof of this on board credit which will only show once on board. Doesn't it feel great to book your excursions knowing you got the best price? We appreciate your patience and apologize for any inconvenience this may have caused you. Cordially, Boris Velasquez Special Services Specialist Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 | 305.599.2600 | guestsolutionssupport@carnival.com --- Original Message --- From: <webmaster@carnival.com> Received: 1/15/14 12:46:08 PM EST To: <ShoreExcursionBestPrice@carnival.com> Subject: Shore Excursion Price Protection First Name : xxxxx Last Name : xxxxxx PHONE : 1-865-xxxxxx CCLEmail : xxxxxxxxx BOOKING_NUM : xxxxxx Ship : DR- Sailing date : 02/15/2014- Port of Call : Costa Maya, Mexico- Excursion Name : Chacchoben Mayan Ruins Competitors Excursion Name : Chacchoben Ruins.com CompetitorURL : https://www.chacchobenruins.com/costa_maya_tours/chacchoben_ruins_tour DurationTime : 04-00 Competitors Price for adult : 55.00 Competitors Price for child : 45.00 Inclusion : No-Yes-No-No-Yes-Yes Thanks!! I'm always looking for a good price!! We really want to go to the ruins and it will be nice to know where we can get a good price. Link to comment Share on other sites More sharing options...
wantocruisemore Posted January 19, 2014 #23 Share Posted January 19, 2014 Sent off my form to get our OBC for our Coba ruins tour. We'll see if it goes through and how long it takes for a response. Link to comment Share on other sites More sharing options...
divinmule Posted January 20, 2014 Author #24 Share Posted January 20, 2014 I did try to go thru guest solutions. They recommended that I send an email to shore excursions. So I just did that.....we'll see what happens. They said there was not an extension for me to contact. Link to comment Share on other sites More sharing options...
AmandaBlue Posted January 20, 2014 #25 Share Posted January 20, 2014 If anyone is successful with the Cozumel Dune Buggy tour, please post! This is the only excursion we are doing and I would love to get an OBC. :D Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now