trying to reach Nativeway

[vacationgal]

I've tried to make a reservation with Nativeway but they have not responded. I read on these boards that they are slow to respond, but how slow are they? It's been a week plus. Any suggestions for me? :confused: Thanks.

[kendallison]

How far ahead are you trying to book? I just went ahead and called them in May for December and they said they are trying not to book more than 3-4 months in advance because by then they know better what time most of the ships will be in port and what time to start a tour to accomadate the most # of ships. That way they wouldn't have to call everyone back to change the time if they needed to. She did say though that since I called she would book me. So, if it's really important to you call them. I found out later that call cost me $26 though. Yikes!

 

I did email Sharon last week asking if she was sure I would get back to my ship in time and it took 3-4 days for a reply. (And she did reassure me that it would not be a problem.)

 

Good Luck!

[vacationgal]

we are going to be there in late Sept. I've tried twice to reach them via their website reservation with no response.:confused: I'm quite anxious to hear from them.

[zydecocruiser]

I'm really not sure how people get outrageous bills calling the Caymen's, but I have seen others report this. Think I would switch service providers.

 

When I call outside the country, I use a phone card. Maybe $20 for 500 or more US minutes. Whenever I call Grand Cayman on one of those, the cost comes out to less than 30 cents a minute. At least I know what the maximum damages will be.

 

I also never have trouble when emailing Nativeway, although I know others sometimes do. Sometimes Nativeway (and much of Grand Cayman since Ivan) has Internet problems.

 

I might email once or twice and then call if no response. They will often discount the tour for those who have to call to reach them.

[BMW325]

It took me two email messages but did hear back from Sharon on the second one, about 3 days later. I will be taking the Rays, Reef, and Rum Point excursion on September 6. Once she got back to me, she was great, even gave me a phone call to obtain my credit card information to hold the reservation. I'd try a second email if I were you, I'm sure you'll hear back. I was also concerned about getting back to the ship on time and I was assured that I had nothing to worry about.

[vacationgal]

I went out and bought a cheap prepaid phone card and called Sharon today. We were able to get our reservations for Sept. 21 with no problem-yea!! I asked her if she had received my emails and she looked and had not! No wonder she hadn't responded, glad I didn't wait any longer to her from her before I called. :o Thanks for everyones input.

[kendallison]

Great! Be sure to give us full report when you get back! Have fun!