RCI Rhapsody of the Seas - wrong cabin descriptions?

[Bootsy15]

We have recently booked a F grade cabin on Rhapsody on deck four for summer 2015, direct from RCI website. Both G & F grade cabins are described as Panoramic window cabins with 220 sq ft on the website but they actually only have a picture window and 152 sq ft. The advertising cabin photo also has a picture of the panoramic window.

 

RCI are totally aware that the descriptions are totally inaccurate on their website but refuse to offer any reduction in cabin costs or move to a genuine panoramic cabin. They say that an email apology is sufficient.

 

I have checked many of the Rhapsody sailings for 2015 and all the online descriptions for cabin grades G & F are incorrect. As we are in the UK, I am sure that this is miss-selling/mis-advertising.

 

I wonder if anyone else is having the same problems as us - any advice how to proceed would be gratefully received as we seem to be going around in circles with RCI customer services. I would hate for any others to be disappointed like we are.

[Lady49Monet]

Report to Trading Standards would be a start.

 

 

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