Mim Lloyd Posted September 16, 2014 #1 Share Posted September 16, 2014 I cancelled a cruise on 4 August. I lost my deposit but I'd also paid an additional £647 which RCI said would be refunded back to my credit card. They said it would take a month to process but it's now been 6 weeks. Anyone ever waited this long for a refund? Link to comment Share on other sites More sharing options...
Sherman793 Posted September 16, 2014 #2 Share Posted September 16, 2014 I would be calling again....daily.....:eek: Link to comment Share on other sites More sharing options...
willing292 Posted September 16, 2014 #3 Share Posted September 16, 2014 They are v e r y s l o w with refunds. Email them on a daily basis. Don't know what their problem is. They're quick enough to take our money, but it's hard to believe a billion dollar company doesn't know how to process refunds! Shirley, Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Peterbilt Driver Posted September 16, 2014 #4 Share Posted September 16, 2014 The two times we had to cancel the refund was within 72 hours! Link to comment Share on other sites More sharing options...
kathyemma Posted September 16, 2014 #5 Share Posted September 16, 2014 I have cancelled before and received refunds right away. I am in the US - so not sure if that makes a difference. I would call. Link to comment Share on other sites More sharing options...
Kartgv Posted September 16, 2014 #6 Share Posted September 16, 2014 Cancelled online on a Sunday, refund hit my credit card on Friday. As others say, call daily and ask to speak to a supervisor until you see our money. Link to comment Share on other sites More sharing options...
Mim Lloyd Posted September 16, 2014 Author #7 Share Posted September 16, 2014 Thanks guys, will definitely get on the phone to them tomorrow. RCI definitely don't make it easy for us here in the UK. Link to comment Share on other sites More sharing options...
OSUZorba Posted September 16, 2014 #8 Share Posted September 16, 2014 We cancelled a cruise a few weeks ago, got the refund within 72 hours. Link to comment Share on other sites More sharing options...
seetosea Posted September 16, 2014 #9 Share Posted September 16, 2014 In the past, whenever we cancelled it was refunded within 72 hours. We just cancelled one a week ago and it still hasn't been refunded. If it doesn't show by next week, I'll begin my daily follow up. Jackie Link to comment Share on other sites More sharing options...
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