bbkarls Posted October 4, 2014 #1 Share Posted October 4, 2014 Help, Trying to use Celebrity cruise planner for June 2015 Silhouette cruise-managed to view shore excursions for a few minutes then a msg appeared "this page has a redirect loop" and error 404 shows in header. Tried suggested remedies on internet with no luck. Any suggestions? Thanks Link to comment Share on other sites More sharing options...
scottie920 Posted October 4, 2014 #2 Share Posted October 4, 2014 I had similar problems when trying to download excursions for my trip. I emailed Celebrity customer services and they advised that they was a technical problem and sent the excursion list in PDF format by email. I suggest you email Customer Services or ask your TA to do this for you. Hope this helps. Link to comment Share on other sites More sharing options...
Lsimon Posted October 4, 2014 #3 Share Posted October 4, 2014 In another thread someone who was having trouble called Celebrity and they quickly emailed her the excursion booklet. See post #13 http://boards.cruisecritic.com/showthread.php?t=2028434 Link to comment Share on other sites More sharing options...
bbkarls Posted October 4, 2014 Author #4 Share Posted October 4, 2014 Thanks all! Called Celebrity for a pdf file which they emailed and waited until I could actually see the excursions. Now the fun begins-which to choose. Big decisions. Thanks again. Link to comment Share on other sites More sharing options...
WhyJay Posted April 29, 2015 #5 Share Posted April 29, 2015 I was also having this problem since they have switched to the new cruise planner format, you could view trips but not download the whole pdf brochure. I have now managed to download this using http://www.celebritycruises.com/plan-a-cruise/shore-excursions click on 'Download Shore & Land Excursion Brochure'. You also have to make sure your browser settings allows a popup to be launched, otherwise it doesn't work. Link to comment Share on other sites More sharing options...
JaneStarr Posted April 29, 2015 #6 Share Posted April 29, 2015 I was also having this problem since they have switched to the new cruise planner format, you could view trips but not download the whole pdf brochure. I have now managed to download this using http://www.celebritycruises.com/plan-a-cruise/shore-excursionsclick on 'Download Shore & Land Excursion Brochure'. You also have to make sure your browser settings allows a popup to be launched, otherwise it doesn't work. You also, most likely, need to be logged OUT in order to access the pdf -- at least that's how it's been in the past. Link to comment Share on other sites More sharing options...
Tiggertastic Posted April 29, 2015 #7 Share Posted April 29, 2015 (edited) I've checked the UK site for you and it's not there either but the 2 week is so its sailing. I wouldn't worry about it they often disappear from the website Edited April 29, 2015 by Tiggertastic Link to comment Share on other sites More sharing options...
macaroni Posted April 29, 2015 #8 Share Posted April 29, 2015 So, I find the excursion I want on the website and then I try to book it....it doesn't show up.....cruise is feb. 2016....they ask me for the cruise and ship before the excursions show up so it seems like it should be listed for my cruise if it shows up on the excursion list.... Link to comment Share on other sites More sharing options...
blueboro Posted April 29, 2015 #9 Share Posted April 29, 2015 I havbe been trying for 6 months to pull up excurions on 2 different cruises and all I get is the rolling circle of death. Frustrating and it has cost them some revenue as I have reserved with independent guides. Link to comment Share on other sites More sharing options...
Knolmom Posted April 29, 2015 #10 Share Posted April 29, 2015 Just give it up. I had been trying for months. Call the Captains Club if you really want to book. When I finally called them and told them of my difficulties, they neither apologized nor seemed to care, so I booked all but 1 of my excursions privately! Link to comment Share on other sites More sharing options...
bigbenboys Posted April 30, 2015 #11 Share Posted April 30, 2015 You also, most likely, need to be logged OUT in order to access the pdf -- at least that's how it's been in the past. Yes you are right. I just signed in and could not get to the page to get the pdf file. Why oh why does Celebrity do what it does? Link to comment Share on other sites More sharing options...
WhyJay Posted April 30, 2015 #12 Share Posted April 30, 2015 In Internet Explorer the trips wouldn't load and I just got the progress spinner, it was fine in Firefox. So it's worth trying another browser. Link to comment Share on other sites More sharing options...
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