If told no on H'ween sale, keep calling!

[mdill1885]

So the price on my upcoming cruise went down with the Halloween sale. We were originally ES OV, but had already switched to a GTY balcony, been assigned a room, then went back into the GTY pool again for a price drop. Called yesterday and was told I couldn't get the Halloween sale and price drop because you can only go into the GTY pool once. After reading this board and seeing that not all Carnival employees follow the policy, and realizing I had already done it twice so that can't be true I called back. I was told no again. I called again and this time he did it for me! He didn't even question it, and acted like he was doing something completely normal. So if you want the deal bad enough, just keep calling until you find someone who will do it for you.

[jaxfl]

We have a GTY Balcony and with the Holloween sail the price went down a few dollars BUT the fees went up.... making the final price $90 more than the original price without the sale....

[bigdog1958]

So the price on my upcoming cruise went down with the Halloween sale. We were originally ES OV, but had already switched to a GTY balcony, been assigned a room, then went back into the GTY pool again for a price drop. Called yesterday and was told I couldn't get the Halloween sale and price drop because you can only go into the GTY pool once. After reading this board and seeing that not all Carnival employees follow the policy, and realizing I had already done it twice so that can't be true I called back. I was told no again. I called again and this time he did it for me! He didn't even question it, and acted like he was doing something completely normal. So if you want the deal bad enough, just keep calling until you find someone who will do it for you.

 

Hopefully, now with a new CEO coming in for Carnival, they will concentrate on improving their customer service. I have never seen a big company like Carnival have such poor customer service. At some point, if they do not improve in this area, it will come back to bite them.