E-Mail problems UK

[terrierjohn]

Anyone else experiencing problems with e-mails to Celebrity UK, ever since Friday I have been trying to send an e-mail and each time I get a failure notice from my e-mail provider.

[Eloise4Ever]

Are you using this email address? dpadmin.uk@rccl.com

 

I sent an email to that address a couple of weeks ago as it was the contact email address listed on the Celebrity website. I received the following auto-reply:

 

Thank you for your Email and we will action shortly.

Please note, we will shortly be changing our email Addresses

The replacement email address for this type of enquiry is :

For Royal Caribbean Bookings -CustomerServiceUK@rccl.com

For Celebrity Cruises Bookings - CustomerServiceUK@celebritycruises.com

For Azamara Club Cruises Bookings -

CustomerServiceUK@azamaraclubcruises.com

Thank you for your contact

 

I eventually received a reply from CustomerServiceUK@celebritycruises.com.

[oztravellerleeds]

Good luck with getting any reply from Celebrity, my wife and I cruised with them in January of this year, and we sent them two e mails prior to departure without reply, it's almost

12 months now and still waiting....lol

They are useless at customer service.

[terrierjohn]

Are you using this email address? dpadmin.uk@rccl.com

 

I sent an email to that address a couple of weeks ago as it was the contact email address listed on the Celebrity website. I received the following auto-reply:

 

Thank you for your Email and we will action shortly.

Please note, we will shortly be changing our email Addresses

The replacement email address for this type of enquiry is :

For Royal Caribbean Bookings -CustomerServiceUK@rccl.com

For Celebrity Cruises Bookings - CustomerServiceUK@celebritycruises.com

For Azamara Club Cruises Bookings -

CustomerServiceUK@azamaraclubcruises.com

Thank you for your contact

 

I eventually received a reply from CustomerServiceUK@celebritycruises.com.

Thanks for that info, the address I was using is slightly different, (.uk) and no upper case characters, so we will see if I get a reply from the new message.

[Celebrity Cruises]

Good luck with getting any reply from Celebrity, my wife and I cruised with them in January of this year, and we sent them two e mails prior to departure without reply, it's almost

12 months now and still waiting....lol

They are useless at customer service.

 

Hi there,

 

We hope you had the correct email address. If you ever think you aren't reaching someone, you can always give us an email at concerns@celebrity.com. Thanks!

[terrierjohn]

Hi there,

 

We hope you had the correct email address. If you ever think you aren't reaching someone, you can always give us an email at concerns@celebrity.com. Thanks!

 

Always glad to hear from you Celeb cruises, I know your question was not directed at me but perhaps you could pass back a request for your amended e-mail addresses to be changed on your pre printed stationary.

 

The reason for my initial post was because the address on the Medical needs questionnaire was not working and I was receiving failure messages when I tried to send it, now seems this was due to changes in your IT system.