Cleveleys Cruiser Posted January 14, 2015 #1 Share Posted January 14, 2015 We are due to travel to Barbados on Saturday. At the last minute I can see via the Cruise Personaliser that our pre-booked seats on the outward journey have been changed. I expect the aircraft has been changed but does anyone know how I can check to ensure we have been allocated seats together and not 'penned in'. This was the whole point of paying to extra to choose our seats. Link to comment Share on other sites More sharing options...
Southendweather Posted January 14, 2015 #2 Share Posted January 14, 2015 We are due to travel to Barbados on Saturday. At the last minute I can see via the Cruise Personaliser that our pre-booked seats on the outward journey have been changed. I expect the aircraft has been changed but does anyone know how I can check to ensure we have been allocated seats together and not 'penned in'. This was the whole point of paying to extra to choose our seats. Do you know what plane you are on Boeing 777 etc... Keith (Southend) Link to comment Share on other sites More sharing options...
Cleveleys Cruiser Posted January 14, 2015 Author #3 Share Posted January 14, 2015 Unfortunately I don't. According to the blurb on the cruise personaliser you are supposed to get an email if flight details are changed but I haven't had anything from them. I don't suppose anyone will want to refund the money. Still, I'm not going to let it get the holiday off to a bad start. Link to comment Share on other sites More sharing options...
richleeds Posted January 14, 2015 #4 Share Posted January 14, 2015 (edited) Unfortunately I don't. According to the blurb on the cruise personaliser you are supposed to get an email if flight details are changed but I haven't had anything from them. I don't suppose anyone will want to refund the money. Still, I'm not going to let it get the holiday off to a bad start. Where are you flying from? What is your departure time? Edited January 14, 2015 by richleeds Link to comment Share on other sites More sharing options...
Cleveleys Cruiser Posted January 14, 2015 Author #5 Share Posted January 14, 2015 We are flying from Manchester at 9:15 and the flight number is TCX132. Link to comment Share on other sites More sharing options...
richleeds Posted January 14, 2015 #6 Share Posted January 14, 2015 We are flying from Manchester at 9:15 and the flight number is TCX132. I don't think there has been an aircraft change leading to a seat config change so I would pursue a refund regardless of where you are sat unless you in end up in what you paid for. Link to comment Share on other sites More sharing options...
Cleveleys Cruiser Posted January 14, 2015 Author #7 Share Posted January 14, 2015 Thank you very much for your advice. I will definitely try. As the money was paid to P&O would it be there I would pursue a refund - or would it have to be the airline? Link to comment Share on other sites More sharing options...
Whatshallicallmyself Posted January 14, 2015 #8 Share Posted January 14, 2015 Hi, just noticed this on another site, http://www.seatplans.com/airlines/thomas-cook-airlines/a330-200-20/a330-200-20-long-haul-1 might be of use! Link to comment Share on other sites More sharing options...
richleeds Posted January 14, 2015 #9 Share Posted January 14, 2015 Thank you very much for your advice. I will definitely try. As the money was paid to P&O would it be there I would pursue a refund - or would it have to be the airline? It would be P&O. Good luck! Link to comment Share on other sites More sharing options...
Cleveleys Cruiser Posted January 15, 2015 Author #10 Share Posted January 15, 2015 Thanks again for the info. I have now received notification of the change which they say is due to a change of aircraft. The new aircraft is the same seat configuration so I expect we will be ok. Just disappointed that there is no seat back TV on the new aircraft only overhead viewing - good job we are taking the laptop! Link to comment Share on other sites More sharing options...
warringtonian Posted January 15, 2015 #11 Share Posted January 15, 2015 That sounds like your "new" aircraft is the old one that they have got on loan while the others are being refurbished. Link to comment Share on other sites More sharing options...
richleeds Posted January 15, 2015 #12 Share Posted January 15, 2015 That sounds like your "new" aircraft is the old one that they have got on loan while the others are being refurbished. What have they dug up to use as cover while the refurbs are getting done? Even the old config A330s had seat back screens so it cant be a TC aircraft? Unless they are using 2x 757s with a tech stop enroute which I doubt?! I thought there was enough slack in the winter schedule to cover all the flights with the existing fleet even if some were in the hanger for the refit. Link to comment Share on other sites More sharing options...
warringtonian Posted January 15, 2015 #13 Share Posted January 15, 2015 I read on another website that they borrowed an A330 from TCS but I don't know who they are, only that the plane has overhead TV rather than seat-back and the seat layout may be different. Link to comment Share on other sites More sharing options...
richleeds Posted January 15, 2015 #14 Share Posted January 15, 2015 (edited) Tcs? Me neither? Edited January 15, 2015 by richleeds Link to comment Share on other sites More sharing options...
Daftlad Posted January 15, 2015 #15 Share Posted January 15, 2015 What have they dug up to use as cover while the refurbs are getting done? Even the old config A330s had seat back screens so it cant be a TC aircraft? Unless they are using 2x 757s with a tech stop enroute which I doubt?! I thought there was enough slack in the winter schedule to cover all the flights with the existing fleet even if some were in the hanger for the refit. What was I telling you in the other thread about my luck in these matters? Did you not use words to the effect "have to be very unlucky" in our communication?:cool: Hopefully we may still get a refurbished plane in February. Link to comment Share on other sites More sharing options...
richleeds Posted January 15, 2015 #16 Share Posted January 15, 2015 What was I telling you in the other thread about my luck in these matters? Did you not use words to the effect "have to be very unlucky" in our communication?:cool: Hopefully we may still get a refurbished plane in February. Ha! I was just trying to put a positive spin on things for you. Though it sounds like it would be better to get a non refurb than this old "TCS" bird that sounds like she's ready for the knackers yard. Link to comment Share on other sites More sharing options...
Daftlad Posted January 15, 2015 #17 Share Posted January 15, 2015 Ha! I was just trying to put a positive spin on things for you. Though it sounds like it would be better to get a non refurb than this old "TCS" bird that sounds like she's ready for the knackers yard. Just checked my personaliser, and no mention of any change to my seating choice. Link to comment Share on other sites More sharing options...
richleeds Posted January 15, 2015 #18 Share Posted January 15, 2015 Just checked my personaliser, and no mention of any change to my seating choice. Can you view the seating plan? Link to comment Share on other sites More sharing options...
daniel39 Posted January 15, 2015 #19 Share Posted January 15, 2015 Hi guys,I'm with thomas Cook so it looks like an a330 which isn't bad compared to the cramped Dreamliner!dont know if they've borrowed an old one hope my seats not been changed as I don't like people😊 Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Daftlad Posted January 15, 2015 #20 Share Posted January 15, 2015 Can you view the seating plan? I can from my personaliser. Would you believe I opted for row............13. Link to comment Share on other sites More sharing options...
richleeds Posted January 15, 2015 #21 Share Posted January 15, 2015 I can from my personaliser. Would you believe I opted for row............13. Lol. Next they will inform you that Malaysian are operating the service on behalf of TC! So the config is 2-4-2? Link to comment Share on other sites More sharing options...
Daftlad Posted January 16, 2015 #22 Share Posted January 16, 2015 Lol. Next they will inform you that Malaysian are operating the service on behalf of TC! So the config is 2-4-2? It is indeed. Link to comment Share on other sites More sharing options...
richleeds Posted January 16, 2015 #23 Share Posted January 16, 2015 It is indeed. So all is good. Link to comment Share on other sites More sharing options...
macren Posted January 16, 2015 #24 Share Posted January 16, 2015 I don't get it is the flight this Sat or next Sat 24th as we are on said flight next Sat but have not received any change ? Link to comment Share on other sites More sharing options...
macren Posted January 16, 2015 #25 Share Posted January 16, 2015 I don't get it is the flight this Sat or next Sat 24th as we are on said flight next Sat but have not received any change ? Got it now that's Ventura think I had blinkers on that it was Azura for some reason I thought Ventura flights where Thurs/ Fri panic over for now ! .... Link to comment Share on other sites More sharing options...
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