2 and 30 MINUTES ON HOLDDD!!!!!

[mzcookiiebee520]

I understand they are receiving many calls today, but sheesh I was able to watch a 2 and a half hour movie and i'm still on hold!!!! 😞😠

Edited January 31, 2015 by mzcookiiebee520

[deeolasingh]

I just booked thru expedia and calling ncl tomorrow to cancel I was I'm hold for 3 hours

 

 

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[PCLMassachusetts]

I was told that many of the phones at NCL had crashed and were down for quite a while.

[lamo0050]

I have been holding for 1:50. Around 1:30 the hold music just stopped, I don't want to hang up but am afraid that I am no longer actually holding. Did this happen to anyone else?

[Ex-Calgarian]

I have been holding for 1:50. Around 1:30 the hold music just stopped, I don't want to hang up but am afraid that I am no longer actually holding. Did this happen to anyone else?

 

Yep, 1 hour and 35 minutes the music disappeared. Kept holding on but after another 15 minutes was disconnected.

 

Sheesh.

[*Luv2Cruz*]

Emailed my PCC and got right through!! B-)

[Quincella]

I called twice today and got right through both times, no waiting. Huh.

[mzcookiiebee520]

Starting to wonder if calling today is worth it

Edited January 31, 2015 by mzcookiiebee520

[ncklhaus]

I called and called. Finally got through about 1:20 pm. I was on hold for over 1 1/2 hours, then the music stopped. After another 10 minutes, I hung up. Waited 10 minutes and called back. This time when I got through, I pushed the prompt for a new booking (last time I pushed for an existing booking) and got a person after 5 minutes. The rep confirmed that was the reason I was put ahead.

I was able to change my booking to include the Kids Sail Free along with the Ultimate Beverage Package and get a savings of $449. I'm happy.:D

[NancyL2]

Well my TA must be having fun. An hour ago she said she was checking on my booking. Rather her than me.

[bambilin]

Starting to wonder if calling today is worth it

 

 

Oh yeah, worth it! My TA was on hold for more than two hours. Got us a rate adjustment of just under $900 for our quad balcony on our 8/28/16 Alaska cruise. Got to keep UBP and my AARP discount! He was able to adjust three other cabins in my group as well!

 

 

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[mzcookiiebee520]

Oh yeah, worth it! My TA was on hold for more than two hours. Got us a rate adjustment of just under $900 for our quad balcony on our 8/28/16 Alaska cruise. Got to keep UBP and my AARP discount! He was able to adjust three other cabins in my group as well!

 

 

Sent from my iPad using Cruise Critic Forums mobile app

 

 

Wowwww! That's a great deal. Sadly I didn't use a TA, I should have 😢

[sns101098]

My PCC just told me that the sale has been extended to tommorrow

[mzcookiiebee520]

So after 4 hours of holding I still didn't get through to anyone. I remembered I get a lot of emails from NCL and there is always a number at the top with an extension so I called and no one answered, but I got a call back almost immediately! I am now a happy cruiser with a $2000 discount and the UBP!!!!! Yayy!!! 😀😀😀

[rolyasmatt]

Glad I rebooked last night!!