caber Posted March 18, 2015 #1 Share Posted March 18, 2015 Does anyone have a name and address or email of someone who would deal with a complaint? This is about issues we had on a recent Ventura cruise. We first sent a letter on 15th February then, after a message sent to the Facebook, we copied the letter to community@pocruises. This was over a week ago. They promised to forward it to someone who could help but so far we haven`t even had an acknowledgement. Someone must deal with complaints. :( Link to comment Share on other sites More sharing options...
the english lady Posted March 18, 2015 #2 Share Posted March 18, 2015 Does anyone have a name and address or email of someone who would deal with a complaint? This is about issues we had on a recent Ventura cruise. We first sent a letter on 15th February then, after a message sent to the Facebook, we copied the letter to community@pocruises. This was over a week ago. They promised to forward it to someone who could help but so far we haven`t even had an acknowledgement. Someone must deal with complaints. :( They do deal with them, but they have a turnaround of 21 days to reply...so a little bit longer to wait.. Link to comment Share on other sites More sharing options...
caber Posted March 18, 2015 Author #3 Share Posted March 18, 2015 They do deal with them, but they have a turnaround of 21 days to reply...so a little bit longer to wait.. Thanks. Link to comment Share on other sites More sharing options...
caber Posted March 24, 2015 Author #4 Share Posted March 24, 2015 Now I know that P&O read these posts. The day after my post on this site a letter was written to me with a reply to my complaint letter. Gladly it was an acceptable reply. :) Link to comment Share on other sites More sharing options...
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