Dream flight delay

[Red Scorpion]

Mrs Red Scorpion and I recently returned from the Pride of Panama/Cuban Fusion cruises on the Dream. Great itinerary with Havana as the star of the show and the best showteam afloat. But I wanted to talk about something else.

 

At the end of the cruise the flight bringing new arrivals from Newcastle had to land at Gatwick to have a part of the aircraft replaced thus delaying the flight by 8 hours. The plane was then supposed to take those of us at the end of our holiday to Birmingham which meant we too were delayed by 8 hours.

 

The Captain called us into the showlounge where he and several of his senior officers explained what had happened. We had already checked out of our cabins so they issued us with new ones so that we could get a shower or lie down if we wanted to. We were able to stay on the ship until 11pm which meant we could stay in the bars or watch the show. Because the system automatically cut our cards off 7pm we were given four drinks vouchers allowing us to four free drinks (everything except Champagne) so that we could enjoy ourselves. We still had to wait for over 3 hours at the airport but the Dream crew did all that they could to minimise the inconvenience. Lastly when we left the ship Captain John shook our hands and said goodbye to each one of us personally. This is what makes Thomson so different.

 

I hope Thomson Towers are reading this because I want them to know what a great job the Captain and crew of the Thomson Dream did to minimise our inconvenience. Some people still whinged of course, but I have no complaints whatsoever.

[SparklyB]

As a first time cruiser this is really good to hear and allays my anxiety about delays. Thank you.

[kruzseeka]

Pleased to hear that you were properly looked after - problems sometimes can't be avoided but how they respond and deal with the fall out makes a world of difference.

[infoqueen]

This is so nice to hear makes a change from some of the bad reviews of late. Captain John is such a nice man one of the nicest Captains we have had. We were on the Dream in November you know the one with the builders on, we never complained as to be honest we had a good cruise although a lot of people were very inconvenienced and did deserve some recompence but we had a good time and captain john was the icing on the cake he was so attentive on gala night and made each of us feel very special, so well done Thomson its nice to hear that you did the right thing and looked after the passengers. I will remain loyal to you.

[Julessmiles]

What a change - to hear a really positive report with what seems to be excellent customer service.

 

Have to agree with Infoqueen, Captain John is a very professional man & he really does do his best to look after his passengers well. I am sure that Sue Stewart (Hotel Manager) is also currently onboard & she is another member of staff who's seer have is second to none.

 

Are you on FB, Red Scorpion? If not, would you mind if I copied this post onto the Thomson Dream page? I am sure people on there would like to read your great comments.

Edited March 30, 2015 by Julessmiles

[Langtoncouple]

We also had a delay about 2 years ago. We had checked out of our cabin then it was announced that the flight was delayed. We were told we could remain on ship, take all meals and in the end we really had an enjoyable "extra day" in Palma. Those who had checked out of their hotels were not so lucky and I have a feeling that some of them had been en route to the airport when it was announced about the delay.

[csmjfmbe]

Mrs Red Scorpion and I recently returned from the Pride of Panama/Cuban Fusion cruises on the Dream. Great itinerary with Havana as the star of the show and the best showteam afloat. But I wanted to talk about something else.

 

At the end of the cruise the flight bringing new arrivals from Newcastle had to land at Gatwick to have a part of the aircraft replaced thus delaying the flight by 8 hours. The plane was then supposed to take those of us at the end of our holiday to Birmingham which meant we too were delayed by 8 hours.

 

The Captain called us into the showlounge where he and several of his senior officers explained what had happened. We had already checked out of our cabins so they issued us with new ones so that we could get a shower or lie down if we wanted to. We were able to stay on the ship until 11pm which meant we could stay in the bars or watch the show. Because the system automatically cut our cards off 7pm we were given four drinks vouchers allowing us to four free drinks (everything except Champagne) so that we could enjoy ourselves. We still had to wait for over 3 hours at the airport but the Dream crew did all that they could to minimise the inconvenience. Lastly when we left the ship Captain John shook our hands and said goodbye to each one of us personally. This is what makes Thomson so different.

 

I hope Thomson Towers are reading this because I want them to know what a great job the Captain and crew of the Thomson Dream did to minimise our inconvenience. Some people still whinged of course, but I have no complaints whatsoever.

 

Well done for posting this message.

Mike

[davetrucker]

Mrs Red Scorpion and I recently returned from the Pride of Panama/Cuban Fusion cruises on the Dream. Great itinerary with Havana as the star of the show and the best showteam afloat. But I wanted to talk about something else.

 

At the end of the cruise the flight bringing new arrivals from Newcastle had to land at Gatwick to have a part of the aircraft replaced thus delaying the flight by 8 hours. The plane was then supposed to take those of us at the end of our holiday to Birmingham which meant we too were delayed by 8 hours.

 

The Captain called us into the showlounge where he and several of his senior officers explained what had happened. We had already checked out of our cabins so they issued us with new ones so that we could get a shower or lie down if we wanted to. We were able to stay on the ship until 11pm which meant we could stay in the bars or watch the show. Because the system automatically cut our cards off 7pm we were given four drinks vouchers allowing us to four free drinks (everything except Champagne) so that we could enjoy ourselves. We still had to wait for over 3 hours at the airport but the Dream crew did all that they could to minimise the inconvenience. Lastly when we left the ship Captain John shook our hands and said goodbye to each one of us personally. This is what makes Thomson so different.

 

I hope Thomson Towers are reading this because I want them to know what a great job the Captain and crew of the Thomson Dream did to minimise our inconvenience. Some people still whinged of course, but I have no complaints whatsoever.

i It's good to hear how well they looked after you. I have always said that the staff on the Dream are a credit to Thomson It's a pity them at the Ivorey tower cannot lean from them

[SheilaA]

Just so nice to hear positive things for a change. Always been treated well whilst on the Dream, and Captain John is indeed a very nice man

Edited April 2, 2015 by SheilaA
missed word

[Red Scorpion]

What a change - to hear a really positive report with what seems to be excellent customer service.

 

Have to agree with Infoqueen, Captain John is a very professional man & he really does do his best to look after his passengers well. I am sure that Sue Stewart (Hotel Manager) is also currently onboard & she is another member of staff who's seer have is second to none.

 

Are you on FB, Red Scorpion? If not, would you mind if I copied this post onto the Thomson Dream page? I am sure people on there would like to read your great comments.

 

I am not on th FB page but Mrs Red Scorpion is. I would be happy for you to post my comments on FB.