Cruise Certificates

[jfkny]

Hoping someone has a positive answer for us. Bought two cruise certificates on the Breakaway last week, and after unpacking can't find the envelope they were in. Will NCL replace them? If so who should I call?So upset over this.

[triptolemus]

Create or log into your My NCL account. They will appear there.

[Mr and Mrs C]

I've never needed mine. Ncl has record of them.

[DMH15]

Absolutely. You do not need the actual certificate. They will be recorded wirh NCL. It would not hurt to hold onto a printout of your shipboard account where you bought them. Just as backup.

[jfkny]

Thank you everyone. I feel much better. One more stupid question however ... Signed on to My NCL Account and can't find the certificates listed. Where should I be looking ?

Sorry to be such a bother.

[ncklhaus]

They should show up in the my account tab, but it generally takes about a week to show up. At least in my experience.

[jfkny]

Thanks so much everyone for your help and patience with me.

[ColinIllinois]

Also...

 

http://www.ncl.com/about/contact-us

[hateswaterloves2cruise]

They've always been connected to your Latitudes number as well. Never needed the actual certificate.

[peg013]

Thank you everyone. I feel much better. One more stupid question however ... Signed on to My NCL Account and can't find the certificates listed. Where should I be looking ?

Sorry to be such a bother.

 

As others said they should show up on the first page that appears when you log into your account. If you have other cruises booked you will see "My Cruise Rewards & Welcome Back Rewards" directly below the last booked cruise. If you do not have other cruises booked - they should be visible as soon as you are logged in. HTH

[nyc12345]

I have a certificate too, but can't see it on NCL's website. It's been more than a week since I got it. My TA verified that I do have one though...:confused:

[roe2ship]

When you purchase certificates, do you need to choose a specific ship and date or can you leave it as an open booking? Can you make any changes and are there any expiration dates with them? Thanks!

[pizzalady1]

When you purchase certificates, do you need to choose a specific ship and date or can you leave it as an open booking? Can you make any changes and are there any expiration dates with them? Thanks!

 

You do not have to specify anything. They expire 4 years from the date of purchase. When you decide on a cruise, just tell NCL or your TA that you want to use a certificate for your down payment (if you are booking a suite, additional funds may be required in addition to the certificate).

[roe2ship]

You do not have to specify anything. They expire 4 years from the date of purchase. When you decide on a cruise, just tell NCL or your TA that you want to use a certificate for your down payment (if you are booking a suite, additional funds may be required in addition to the certificate).

Sounds good, thank you!:)