Customer Service Question

[zandasmom]

I have a concern that I want to discuss with customer service. I sent an email via the Carnival website. Can anyone tell me an acceptable time to wait for a reply before moving onto other means of contacting someone? Also, I really want to contact customer service, it seems the only phone numbers I have go to a PVP. Is there a difference between PVP and Customer Service?

 

Many Thanks!

[maritaysa]

It can take a week to get a response.

[love my grandkids]

I would call again in two days

[cruznjan]

I sent an e-mail to Carnival several months ago. I still haven't heard from them. Fortunately, I was able to find the information on my own>

[RaMar]

I've gotten two responses to my questions, usually takes 5-7 days to get an email back.

[minnesotamamafish]

There is a forum on the Carnival website under the "PLAN" tab. There are sections for "Looking for Carnival Assistance" and "General Carnival Feedback." They have employees that respond quickly and will "go to bat" for you if you need it.

http://www.carnival.com/Funville/forums/

 

You can also email cclsupport@carnival.com if you haven't tried that one already.

 

Good luck getting your concern addressed!

[zandasmom]

Thank you for this information. I will try that. I just hate getting conflicting information. UGHHHH!!!!! I wish they all read from the same "Q&A Manual"! :)

[Vitamin_Sea]

heres what i do

 

 

Call the normal number 888 227 6482

 

press 4 and someone always picks up