Can a Bon Voyage order be changed pre-cruise?

[Rob N Kim]

It looks like my wife would prefer a bottle of rum over the tequila that I ordered for our room. So, I wondered if anyone knew if it was possible to change the order - and if so, how?

 

I can't seem find any evidence in my Carnival account that I even placed an order, let alone any way to manage it!

[mojean]

When you go back to the shopping for beverages screen under Carnival.com, in the upper right hand corner you see the words "need help". There's the number 1-800-522-7648. Give them a call and they should be able to straighten it all for you.

[bakersdozen12]

Your order won't show up online under your booking, but you should have received an email with your order number.

[Rob N Kim]

Your order won't show up online under your booking, but you should have received an email with your order number.

 

I would have thought so too, but so far haven't received one. I did think to print the confirmation when I ordered though, so at least I've got that!

[Rob N Kim]

When you go back to the shopping for beverages screen under Carnival.com, in the upper right hand corner you see the words "need help". There's the number 1-800-522-7648. Give them a call and they should be able to straighten it all for you.

 

Thanks for directing me to the right number. They were able to change my order in a flash! :-)

[mojean]

Great, did you get a new confirmation any case they send the wrong one?

[Rob N Kim]

Great, did you get a new confirmation any case they send the wrong one?

 

Hmm... no, I didn't. I figured it would still be the same order number, just with a different item - as opposed to something along the lines of a canceled order and a new order being placed.