Bocadude85 Posted September 14, 2015 #1 Share Posted September 14, 2015 (edited) I decided to do our online check in for our upcoming May cruise(I like to get things done early.)For some reason when I enter our passport info I keep getting a error message stating that they can not verify our information at this time. Has anyone else had this problem? I was able to save steps 1,2 and 4 and our check in shows as 75% complete. I know we have plenty of time before the cruise, I was just wondering what the problem could be? Edited September 14, 2015 by Bocadude85 Link to comment Share on other sites More sharing options...
Greciangirl Posted September 14, 2015 #2 Share Posted September 14, 2015 Im having issues with myncl.com tonight. Doesnt recognize user name or password. Sent from my SPH-L710 using Tapatalk Link to comment Share on other sites More sharing options...
triptolemus Posted September 14, 2015 #3 Share Posted September 14, 2015 The website is having issues this evening... Link to comment Share on other sites More sharing options...
pegdave Posted September 14, 2015 #4 Share Posted September 14, 2015 I decided to do our online check in for our upcoming May cruise(I like to get things done early.)For some reason when I enter our passport info I keep getting a error message stating that they can not verify our information at this time. Has anyone else had this problem? I was able to save steps 1,2 and 4 and our check in shows as 75% complete. I know we have plenty of time before the cruise, I was just wondering what the problem could be? Yes I had the same problem. You need to call them and they fix it for you. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
rvsullivan Posted September 14, 2015 #5 Share Posted September 14, 2015 I had the same issue with our cruise for next year. Won't accept the passport info. I called and they told me they can't input that data until it gets closer to cruise time. Said to check in every now and then until the system will accept the info. Link to comment Share on other sites More sharing options...
welove2cruise2014 Posted September 14, 2015 #6 Share Posted September 14, 2015 We were doing online checkin the other day. My husband got checked in ok, then when it came time to put my info in, kept getting an internal server error. I changed my phone # to the one he used... and it let me proceed. Strange, since our respective cell #s were already pre-populated from last time! Link to comment Share on other sites More sharing options...
tweeterbug Posted September 14, 2015 #7 Share Posted September 14, 2015 I was having trouble yesterday checking in a well. We're just under 90 days from sail date. For some reason it wouldn't retain my passport expiration date. I tried multiple devices and browsers. Safari and Chrome would not work but hubby tried using Firefox and it worked fine. Good luck! Link to comment Share on other sites More sharing options...
douglinc@msn.com Posted September 14, 2015 #8 Share Posted September 14, 2015 Worked fine for me last night. I did our registration with no problems. Doug Link to comment Share on other sites More sharing options...
lostfancruiser Posted September 14, 2015 #9 Share Posted September 14, 2015 I'm also having issues today. It won't let me log in-just keeps going back to log in box. Should I call them or just try another time? We don't leave until December but I was hoping to do online check-in today. I also like to get things done early and out of the way. Maybe they should get someone to help them with their IT issues!! Last week it was the port excursions. Link to comment Share on other sites More sharing options...
Bocadude85 Posted September 14, 2015 Author #10 Share Posted September 14, 2015 I was able to finish the check in this morning. Must have been a glitch with the website. Link to comment Share on other sites More sharing options...
Wavesprite Posted September 14, 2015 #11 Share Posted September 14, 2015 It's weird, I never had to put in my passport information at all, and it says my check in is complete for our February cruise? Is this something that our TA would have done at booking, so I wouldn't have to do it? Link to comment Share on other sites More sharing options...
Hermiones parents Posted September 15, 2015 #12 Share Posted September 15, 2015 Had the same issue with our passport information. We were using an IPad to check in. Went to a laptop after a few days and the information was taken with no problems Link to comment Share on other sites More sharing options...
funnybunny70 Posted September 15, 2015 #13 Share Posted September 15, 2015 I've had the same issue but with the dates it comes up with date error even though it's in the correct format ! Link to comment Share on other sites More sharing options...
medicalma'am Posted September 15, 2015 #14 Share Posted September 15, 2015 (edited) Tweeterbug, I had the same issue with our passport expiration dates. I was getting worried because I would enter the info and then get an email the next day telling me to check in. I called my PCP and she did it for me. She said that they were having trouble with the main server in Florida on Sunday. But my problem was that you have to use the calendar icon next to the date to populate the box and not type it in! Well, now I know that for next time. :o Edited September 15, 2015 by medicalma'am Link to comment Share on other sites More sharing options...
Bocadude85 Posted September 15, 2015 Author #15 Share Posted September 15, 2015 Had the same issue with our passport information. We were using an IPad to check in. Went to a laptop after a few days and the information was taken with no problems I was using my IPad when I ran into the issue. I used a desktop the next morning and had no issues. Link to comment Share on other sites More sharing options...
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