Lack of Concern for Disabled Passengers on Royal Caribbean

[sueart46]

I had an experience with RCL which needs to be conveyed to all cruisers who require bathroom grab bars on a specific side of toilets.

 

In January 2015 my husband & I cruised on the Explorer of the Seas. When the room was reserved, we relied on information provided on RCL's website as to which side of the toilet the grab bars were. When we arrived on the ship, we discovered that the information on the website was incorrect. I notified Guest Relations and asked that the error be forwarded to Corporate Headquarters and be corrected. After we got home from the cruise, my travel agent sent an email to RCL explaining the problem and asking that the website be corrected. No reply was received, but it made sense to me that someone would verify the information and correct the errors.

 

I recently returned from a cruise on the Freedom of the Seas. Again the information on the website was incorrect. Again I notified Guest Relations and again requested that Corporate Headquarters be notified. Subsequently, I went on the RCL website to see if the information regarding the Explorer of the Seas room had been corrected. It has been 8 months since they were originally notified by myself and my travel agent and the wrong information is still being provided to disabled cruisers.

 

I have tried to obtain the name and email address or fax number of someone at RCL Corporate headquarters who I can communicate with directly.

 

CAN ANYONE PROVIDE THIS INFORMATION?

 

Thanks.

[xxoocruiser]

Richard D. Fain

Chairman

Royal Caribbean Cruises Ltd.

rfain@rccl.com

[sueart46]

Richard D. Fain

Chairman

Royal Caribbean Cruises Ltd.

rfain@rccl.com

 

Thanks.

[xxoocruiser]

Thanks.

 

You're Welcome

 

For future reference all yourhave to do is go to the search button on CC to get such information as that's all I did.

[Enforcer]

Hi,

 

What was the information provided on the web site?

 

Cheers

Pete

[Bigtex1622]

We always bring portable grab bars with us.

My Mom needs them also getting up from " sitting " in the bathroom.

Just remember to bring them home with you. ( we left them one time )

I wonder if they have them on the ship, like the shower chairs that go into the bathtub.

Our cabin steward recommended we get one for her to take a shower.

But thanks for the heads up, this is her first cruise not in a suite.

So I will make sure we pack them.

Again Thanks for the information.

 

:rolleyes:

 

 

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