Royal Caribbean Account Access help needed

[ScoutLeoOz]

So the past couple of weeks I've had a terrible time signing into my online account - every time it says my user name & password don't match with their records so I have to change it.

 

In addition once I do get in I find that three of my cruise reservations are locked so I can't do anything with them: excursions, dining, set sail pass etc.

 

I've called Royal Caribbean and their suggestion is to create a new account.

 

My question is has anyone else had to do that and how did it work out for you??

 

I'm just terrified that all the things I was able to do before this happened will just go Poof!!

[Clarea]

My understanding is that the arrangements you have made, such as dining reservations, excursions, entertainment, etc., are tied to your cruise booking numbers, not your online account.