Uniall Posted March 12, 2016 #126 Share Posted March 12, 2016 Will be on the Sun in 4 weeks. Does anybody know who the concierge is? Thanks in advance for your response Carlos Zarate is now concierge on the Sun. Rico Taubert is the HD Link to comment Share on other sites More sharing options...
Ozzie's Mom Posted March 12, 2016 #127 Share Posted March 12, 2016 Concierge on Escape is David Contreras until March 12 when Adrian returns We SERIOUSLY missed Adrian on our 2/20/16 cruise. We met David upon boarding, with a large group of other Haven guests. Never saw him again. Anything I needed, I went to the ladies at the Haven Concierge desk (THANK YOU, LILIBETH!). Never had a concierge ignore us before. Link to comment Share on other sites More sharing options...
OceanDreaming2 Posted March 12, 2016 #128 Share Posted March 12, 2016 (edited) Does anyone have info for the Pride of America? We're going on the trans-Pacific, SFO to Hawaii run March 15. We leave Tuesday. Anyone know who we might have for a captain, HD, etc.? I promise to post post-drydock photos. Edited March 12, 2016 by OceanDreaming2 Link to comment Share on other sites More sharing options...
Uniall Posted March 12, 2016 #129 Share Posted March 12, 2016 We SERIOUSLY missed Adrian on our 2/20/16 cruise. We met David upon boarding' date=' with a large group of other Haven guests. Never saw him again. Anything I needed, I went to the ladies at the Haven Concierge desk (THANK YOU, LILIBETH!). Never had a concierge ignore us before.[/quote'] Perhaps you are not familiar with the staffing protocols of NCL's mega ships. When dealing with "the ladies at the Haven Concierge desk", you were dealing with David Contreras's personal staff. The mega ships are so large and that providing Concierge service to Haven & Non Haven Suite guests, and all Platinum guests requires the Concierge to have a staff of 2 or 3 Assistant Concierges. If you were pleased the the services of the "ladies", then you were pleased with David Contreras. From personal experience, I know David to be among the top 3 Concierges in the Fleet. Link to comment Share on other sites More sharing options...
jaja Posted March 12, 2016 #130 Share Posted March 12, 2016 Perhaps you are not familiar with the staffing protocols of NCL's mega ships. When dealing with "the ladies at the Haven Concierge desk", you were dealing with David Contreras's personal staff. The mega ships are so large and that providing Concierge service to Haven & Non Haven Suite guests, and all Platinum guests requires the Concierge to have a staff of 2 or 3 Assistant Concierges. If you were pleased the the services of the "ladies", then you were pleased with David Contreras. From personal experience, I know David to be among the top 3 Concierges in the Fleet. Good to know! Thanks for the info...;). How does it work on smaller ships...ie Gem....?. just curious.. Link to comment Share on other sites More sharing options...
Uniall Posted March 12, 2016 #131 Share Posted March 12, 2016 (edited) Good to know! Thanks for the info...;). How does it work on smaller ships...ie Gem....?. just curious.. The smaller ships (Sky, Sun, Dawn) just have the Concierge. The medium Ships (Jewel Class) have a Concierge usually with an assistant. The Mega ships (Epic, Breakaway, Getaway, Escape) have a Concierge plus 2 or 3 assistants (epending on how full the bookings) Also, bear in mind that the Suite Butlers report to the Concierge not Housekeeping Director or Hotel Director. Edited March 12, 2016 by Uniall Link to comment Share on other sites More sharing options...
Ozzie's Mom Posted March 13, 2016 #132 Share Posted March 13, 2016 Perhaps you are not familiar with the staffing protocols of NCL's mega ships. When dealing with "the ladies at the Haven Concierge desk", you were dealing with David Contreras's personal staff. The mega ships are so large and that providing Concierge service to Haven & Non Haven Suite guests, and all Platinum guests requires the Concierge to have a staff of 2 or 3 Assistant Concierges. If you were pleased the the services of the "ladies", then you were pleased with David Contreras. From personal experience, I know David to be among the top 3 Concierges in the Fleet. Interesting opinion. I've sailed NCL's smaller ships and, most recently, the Getaway and Escape. We typically interact with the Concierge frequently. On this cruise aboard Escape, we were in a Deluxe Owners Suite. I left two requests for David to contact me. Nada. Lilibeth was very helpful, yes, but I opted not to do a birthday surprise for my grandson when David didn't respond to a second request to discuss. Link to comment Share on other sites More sharing options...
Uniall Posted March 13, 2016 #133 Share Posted March 13, 2016 (edited) Interesting opinion. I've sailed NCL's smaller ships and' date=' most recently, the Getaway and Escape. We typically interact with the Concierge frequently. On this cruise aboard Escape, we were in a Deluxe Owners Suite. I left two requests for David to contact me. Nada. Lilibeth was very helpful, yes, but I opted not to do a birthday surprise for my grandson when David didn't respond to a second request to discuss.[/quote'] Like you, we enjoyed the amenities of the Escape's Deluxe Owner's Suite. In addition, we have booked Suite service with NCL 23 times and balconies twice. So, we pretty much understand the ins and outs of the Concierge program. Was there something about the planning of a birthday surprise for your grandson that required the Concierge's personal attention that could not be provided by his staff and caused you to cancel the surprise? If so, you should email the Escape's Concierge and advise David Contreras of your disappointment, while he is still aboard. Edited March 13, 2016 by Uniall Link to comment Share on other sites More sharing options...
Ozzie's Mom Posted March 13, 2016 #134 Share Posted March 13, 2016 ...you should email the Escape's Concierge and advise David Contreras of your disappointment, while he is still aboard. Good idea. Link to comment Share on other sites More sharing options...
Rare www3traveler Posted March 13, 2016 #135 Share Posted March 13, 2016 David Contreras left YESTERDAY for his vacation. Link to comment Share on other sites More sharing options...
Uniall Posted March 13, 2016 #136 Share Posted March 13, 2016 David Contreras left YESTERDAY for his vacation. That reminds me of the Olde Adage: "He who hesitates is lost." Link to comment Share on other sites More sharing options...
Ozzie's Mom Posted March 13, 2016 #137 Share Posted March 13, 2016 David Contreras left YESTERDAY for his vacation. Wasn't David just filling in for Adrian? Link to comment Share on other sites More sharing options...
cmdchiefthom Posted March 13, 2016 #138 Share Posted March 13, 2016 I spent a week on the Escape beginning the 30th of January, and David was everywhere. Despite being in one of the stern Penthouse suites with the 260+sq ft balconies, I interacted with either David, or his assistant "K" ever time I came to the Haven. The Haven staff were superb!:) Link to comment Share on other sites More sharing options...
Uniall Posted March 13, 2016 #139 Share Posted March 13, 2016 (edited) Wasn't David just filling in for Adrian? Not necessarily. The current staffing protocols of the entire NCL fleet are undergoing major changes and no one knows for sure when, where or how it will end. Both David and Adrian ARE Concierges. In the past, there was a set schedule for each catagory of management staff with so many months ON and so many months OFF. So, two Concierges (or other positions) might share a ship half time & half time. But, there would be regular periods of a month or so when neither regular Concierge was aboard. That would allow for a temporary fill in from a possible try out for Concierge. The past is no longer a prologue to the future since the new Del Rio management plan and style has no attachment to past practice. I've enjoyed the services of both Adrian & David and I'm unable to understand or agree with your less than positive commentary on David. Perhaps we should get the thread away from rating opinions of on board staff and back on the topic of identifying who's on board. Edited March 13, 2016 by Uniall Link to comment Share on other sites More sharing options...
sjnyc323 Posted March 13, 2016 #140 Share Posted March 13, 2016 David Contreras left YESTERDAY for his vacation. David is now on the Breakaway until May 22 Link to comment Share on other sites More sharing options...
sjnyc323 Posted March 13, 2016 #141 Share Posted March 13, 2016 Good idea. David is now on the Breakaway as of today Link to comment Share on other sites More sharing options...
watchdiva Posted March 13, 2016 #142 Share Posted March 13, 2016 Pearl....anyone know who the HD and concierge is? We sail in 6 weeks on the first Alaska trip of the year... Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Ozzie's Mom Posted March 13, 2016 #143 Share Posted March 13, 2016 Perhaps we should get the thread away from rating opinions of on board staff and back on the topic of identifying who's on board. AGREE! Apologies for having hijacked the thread! Link to comment Share on other sites More sharing options...
cruiseman90 Posted March 17, 2016 #144 Share Posted March 17, 2016 (edited) Came back from the Escape last week, and while my memory is still a little fuzzy when it comes to some of the captains/directors, I can confirm that Giovanni Cutugno is Captain, Jovo Sekulovic is the Hotel Director, and Silas Cook is the CD. Edited March 17, 2016 by cruiseman90 Title Link to comment Share on other sites More sharing options...
sjnyc323 Posted March 17, 2016 #145 Share Posted March 17, 2016 Came back from the Escape last week, and while my memory is still a little fuzzy when it comes to some of the captains/directors, I can confirm that Giovanni Cutugno is Captain, Jovo Sekulovic is the Hotel Director, and Silas Cook is the CD. Sean Wurmhoeringer returns as Hotel Director on Saturday 3/19/16 Adrian Bica is concierge Martin Ivanov is Food and Beverage Director Link to comment Share on other sites More sharing options...
cruise4kicks Posted March 19, 2016 #146 Share Posted March 19, 2016 (edited) Sorry I'm late posting this. Just got back Thursday from an extended stay in Florida. I've noted the changes I know about. Norwegian Star: 2/28/16-3/6/16 HD: Ignacio Garcia. Leaving 3/13, replaced by F&B Emmanuel Kampanakis F&B: Emmanuel Kampanakis CD: Iain Bagshaw. Left 3/6, replaced by newcomer from Celebrity, Mark Thompson (?I think that was his name?) Executive Housekeeper: Jude Pereira Guest Services Manager: Michelle Taladhay Executive Chef: Barrington Burke Restaurant Manager: Marlon Bryan Beverage Manager: Evaristo Lucente Group Services Coordinator: Cindy Haw Concierge: Roel Gonzales Executive Casino Host: Shellyn Lacson Our butler was Putu from Bali. He left on vacation 3/6. Edited March 19, 2016 by BeckyThane Link to comment Share on other sites More sharing options...
mommyto2girls Posted March 20, 2016 #147 Share Posted March 20, 2016 Sorry I'm late posting this. Just got back Thursday from an extended stay in Florida. I've noted the changes I know about. Norwegian Star: 2/28/16-3/6/16 HD: Ignacio Garcia. Leaving 3/13, replaced by F&B Emmanuel Kampanakis F&B: Emmanuel Kampanakis CD: Iain Bagshaw. Left 3/6, replaced by newcomer from Celebrity, Mark Thompson (?I think that was his name?) Executive Housekeeper: Jude Pereira Guest Services Manager: Michelle Taladhay Executive Chef: Barrington Burke Restaurant Manager: Marlon Bryan Beverage Manager: Evaristo Lucente Group Services Coordinator: Cindy Haw Concierge: Roel Gonzales Executive Casino Host: Shellyn Lacson Our butler was Putu from Bali. He left on vacation 3/6. The most extraordinary Butler Roy will be on the Star until August😊 Link to comment Share on other sites More sharing options...
tumblew467 Posted March 20, 2016 #148 Share Posted March 20, 2016 Has anyone had any experience with Monica the concierge? looking for feedback Link to comment Share on other sites More sharing options...
sjnyc323 Posted March 20, 2016 #149 Share Posted March 20, 2016 Has anyone had any experience with Monica the concierge? looking for feedback Monica is excellent concierge always helpful and very friendly Link to comment Share on other sites More sharing options...
Uniall Posted March 20, 2016 #150 Share Posted March 20, 2016 Has anyone had any experience with Monica the concierge? looking for feedback Monica is excellent concierge always helpful and very friendly I concur with Suzie, 100%. Monica is Excellent. I believe she was trained by Ruth. Link to comment Share on other sites More sharing options...
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