Emailing rccl executive office

[faithwins]

I know a few people have tried this and was wondering if you have ever gotten personal responses ect.

[goodml]

I have to say that I sent an email last week to the executive offices about an experience we had with very rude customer service rep at C & A. This person was so rude I was wondering if Ashton Kutcher punked everyday Joes like us :D! I was shocked to receive a personal phone call the day after the email apologizing over and over and assuring me that the call would be reviewed with the rep and that the proper disciplinary steps would be taken.

 

They do read the emails and I think they do respond if they're written in a civil manner and there's a valid complaint.