gene g Posted August 16, 2016 #1 Share Posted August 16, 2016 Booked a 5 days cruise for sept. 2016 and e-mailed casino@carnival.com and ask about casino cash and they said that we don't Qualify,( we always got at lease $25:00 on all the other cruises and this will be our 13ths cruise, I guess it's that unlucky number 13. LOL :confused::confused::confused::confused: Link to comment Share on other sites More sharing options...
dulcimergirl Posted August 16, 2016 #2 Share Posted August 16, 2016 I would try again.. Sometimes they just hit the generic email, so they don't have to think, or check. It has happened to me.. Link to comment Share on other sites More sharing options...
topspin1267 Posted August 16, 2016 #3 Share Posted August 16, 2016 I was told by a couple of hosts and someone in the promotions department that the comps/cash is calculated on your play only in the last 12 months. So if you have played less or none in the past 12 months that could be the issue. Just my .02 Link to comment Share on other sites More sharing options...
Port of Tampa Posted August 16, 2016 #4 Share Posted August 16, 2016 If it is a bounceback cruise you do not get casino cash. Link to comment Share on other sites More sharing options...
spiritkat090909 Posted August 16, 2016 #5 Share Posted August 16, 2016 While you may not get cash on bounceback cruise, if you played enough, you may qualify for the DOU card already. My experience. Link to comment Share on other sites More sharing options...
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