jofromwales Posted October 6, 2016 #1 Share Posted October 6, 2016 Hi everybody. Just booked my first cruise for Mum and I, next May on the TUI Discover 2. My questions is regarding embarking the ship at Malaga. I have booked special assistance at the airport for Mum, and informed Thomson that we will be bringing a wheelchair onboard but am concerned about boarding at Malaga. Will assistance be provided on the dock to enable her to board. She's not confined to a wheelchair but cannot walk for long and finds steps difficult. Thanks for your help. Jo Link to comment Share on other sites More sharing options...
Big Ron Posted October 6, 2016 #2 Share Posted October 6, 2016 Yes when you check in just tell the check in staff and help will be provided. Link to comment Share on other sites More sharing options...
WeeCountyMan Posted October 7, 2016 #3 Share Posted October 7, 2016 There is a Special Assistance page accessed online through My Booking, which has a FAQ link. The 'phone number is 0203 451 2585. Worth a call to confirm the details etc. Link to comment Share on other sites More sharing options...
BaggersCruising Posted October 25, 2016 #4 Share Posted October 25, 2016 The check in facilities at Malaga are quite good with a proper terminal and check in on the first floor with a lift available. Then a small little ramp takes you to the platforms that take you, on the level, to the ship. Link to comment Share on other sites More sharing options...
jofromwales Posted October 26, 2016 Author #5 Share Posted October 26, 2016 That's great, thank you. Link to comment Share on other sites More sharing options...
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