Epic changes port to another country

[SRUMom66]

We are on the earlier cruise which was to disembark in Rome. We are a group of 11 so this is a huge deal as we booked our airfare at Thanksgiving because it had dropped $800 per person,way too good of deal not to book then. Some I. Our group are very very upset that ncl would do this. They feel it is horrible customer service and are thinking of cancelling for the principal of it. I am wondering how many others are canceling now and is that what they are hoping we do so they can have more available rooms? I want to know who could have chartered such a large ship. We booked in July because of the itinerary and wanting to spend extra time in Rome

[OhJinkies]

I got this information from elliott-dot-org, a consumer advocacy website - these are general phone numbers for NCL as well as Executive contacts.

Phone Contacts

 

Main: (305) 436-4000

Customer Service: (866) 234-7350

Toll Free: (866) 234-7350

International: (305) 436-4000

 

Executive Contacts

 

Primary Contact

Vivian Ewart

Vice President, Passenger Services

7665 Corporate Center Dr.

Miami, FL 33126

(305) 436-4011

vewart@ncl.com

 

Chief Executive

Andy Stuart

President and Chief Operating Officer

7665 Corporate Center Dr.

Miami, FL 33126

(305) 436-4000

astuart@ncl.com

[b_cruise]

OMG, OP.. that sucks... I would be really flipping as I book everything really early.. My Bad I guess... Good Luck with your changes!!