jbk1998 Posted May 13, 2017 #1 Share Posted May 13, 2017 Just curious for those of you that have emailed Carnivals custom service and never got a reply. I've emailed twice last month and got the automatic email reply stating i would hear back from someone within 7 days. But both times I never got a reply or answer. I ended up calling with my questions this week, but just wondering if anyone else has experienced this. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
tef43 Posted May 13, 2017 #2 Share Posted May 13, 2017 No. I always receive a quick reply, usually within 24 hours. Link to comment Share on other sites More sharing options...
A&Jfamily Posted May 13, 2017 #3 Share Posted May 13, 2017 Did you check your spam? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
jbk1998 Posted May 14, 2017 Author #4 Share Posted May 14, 2017 Did you check your spam? Sent from my iPhone using Forums Yes, that was my first thought too. Strange!! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
bakersdozen12 Posted May 14, 2017 #5 Share Posted May 14, 2017 I've always gotten a reply every time I have emailed Carnival. No matter what I was emailing them about, or what email I used. I've emailed them about current cruises, past cruises, and even shore excursions. And even to book the steakhouse. Always have gotten a reply. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
riclop Posted May 15, 2017 #6 Share Posted May 15, 2017 Just curious for those of you that have emailed Carnivals custom service and never got a reply. I've emailed twice last month and got the automatic email reply stating i would hear back from someone within 7 days. But both times I never got a reply or answer. I ended up calling with my questions this week, but just wondering if anyone else has experienced this. Sent from my iPhone using Forums They don't care. Link to comment Share on other sites More sharing options...
crusinpsychRN Posted May 15, 2017 #7 Share Posted May 15, 2017 I replied to the email that it was a canned response and not acceptable. Got a call that afternoon. Link to comment Share on other sites More sharing options...
Je Souhaite Posted May 15, 2017 #8 Share Posted May 15, 2017 Never not got a response to ANY email I have ever sent to Carnival. Did you verify the EM ADDY? Link to comment Share on other sites More sharing options...
meatloafsfan Posted May 15, 2017 #9 Share Posted May 15, 2017 I've not had that issue (gotten replies to all of my emails to Carnival). I wonder if it's your email settings? Link to comment Share on other sites More sharing options...
NewKansasKruiser Posted May 16, 2017 #10 Share Posted May 16, 2017 Just curious for those of you that have emailed Carnivals custom service and never got a reply. I've emailed twice last month and got the automatic email reply stating i would hear back from someone within 7 days. But both times I never got a reply or answer. I ended up calling with my questions this week, but just wondering if anyone else has experienced this. Sent from my iPhone using Forums Good luck. I have been trying to resolve a problem we had while on the ship and I am getting nowhere. You get an auto replay then nothing. You can leave your # on the call back phone and get nothing. I finally got a reply back this afternoon by email but it wasn't resolved and I emailed back and now nothing. They truly don't care, I am convinced. They are willing to lose a good cruise customer over something they could solve easily. Had a problem with a Carnival Excursion and they really don't care. We always buy our excursions from Carnival because I feel like I know what I'm getting and also they won't leave me at the port, etc. Now I realize it's all bull and you're on your own either way. Next cruise may be on another line due to their lack of customer service. Link to comment Share on other sites More sharing options...
crusinpsychRN Posted May 16, 2017 #11 Share Posted May 16, 2017 Are you going through Customer Service? People in booking can't do anything. Respond to their canned email with: That is a canned response and not acceptable. I need a call today. This needs resolution. Link to comment Share on other sites More sharing options...
ray98 Posted May 16, 2017 #12 Share Posted May 16, 2017 Are you going through Customer Service? People in booking can't do anything. Respond to their canned email with: That is a canned response and not acceptable. I need a call today. This needs resolution. What??? LOL. It is an email simply to notify you that they have received your communication and will be contacting you. If they are like any other company I have worked IT for in the past those mailboxes are not monitored. Of course that would be a 'canned response'. Who would pay a person to sit around and type emails saying a rep will contact you later? Link to comment Share on other sites More sharing options...
Keys2Heaven Posted May 16, 2017 #13 Share Posted May 16, 2017 Pick up the phone and call if you don't receive a reply. Email is just ONE method of communication. I've had luck PM'ing a company's facebook or other social media page as well. There always seems to be someone actively monitoring those. Link to comment Share on other sites More sharing options...
aufish1998 Posted July 28, 2017 #14 Share Posted July 28, 2017 Write an actual letter or type one up and send it to them. They will respond to it much faster than an email once received because you actually took the time to write to them and mail it off as opposed to shooting out an email that may or may not be seen. They probably get millions of emails everyday and I doubt they see all of them. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
bUU Posted July 28, 2017 #15 Share Posted July 28, 2017 Write an actual letter or type one up and send it to them. They will respond to it much faster than an email once received because you actually took the time to write to them and mail it off as opposed to shooting out an email that may or may not be seen. They probably get millions of emails everyday and I doubt they see all of them.This. While normalized feedback beats unsolicited feedback, paper letters is almost always the most effective way of communicating unsolicited feedback. Link to comment Share on other sites More sharing options...
HawkIVette Posted July 28, 2017 #16 Share Posted July 28, 2017 They don't care. ......about you. Who would? Link to comment Share on other sites More sharing options...
Organized Chaos Posted July 28, 2017 #17 Share Posted July 28, 2017 Good luck. I have been trying to resolve a problem we had while on the ship and I am getting nowhere. You get an auto replay then nothing. You can leave your # on the call back phone and get nothing. I finally got a reply back this afternoon by email but it wasn't resolved and I emailed back and now nothing. They truly don't care, I am convinced. They are willing to lose a good cruise customer over something they could solve easily. Had a problem with a Carnival Excursion and they really don't care. We always buy our excursions from Carnival because I feel like I know what I'm getting and also they won't leave me at the port, etc. Now I realize it's all bull and you're on your own either way. Next cruise may be on another line due to their lack of customer service. Have you tried calling them? Contact your PVP if you have one. If not, call their customer service. Chances are good they won't get off the phone with you until the problem is fixed. Over the phone is their preferred method of handling customer issues, they don't even include an email address on the "Contact Us" page of their site. Is it fair to say they truly don't care if you haven't tried to contact them by phone? Link to comment Share on other sites More sharing options...
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