Changing a cruise

[CandRcruise]

So on my last cruise I book another cruise for next year and I received a reduced deposit and that amount as obc...when I booked I wasn't sure if that sailing would work. So I asked that if in the future if I had to change the sailing would I be able to transfer the obc to the new cruise and the gentleman at next cruise verified that I would be able to transfer the obc and that my reduced deposit would be accepted for the new sailing ..... called today and they are saying if I change my sail date I will loose my obc and will have to pay the difference in the deposit ... has anyone dealt with this before?

[Clarea]

Some questions:

 

Did you take the instant OBC when you booked the future cruise?

 

Are you booking a rate on the new cruise that requires a non-refundable deposit?

 

Is this booking with a travel agent?

[CandRcruise]

Called back ... it has to do with the nonrefundible thing I got it straightened out ... one rep tells you "nope sorry cant do anything" and another rep is like "let's see what we can do" ... was able to get $350 obc though which make me happy

[Clarea]

Called back ... it has to do with the nonrefundible thing I got it straightened out ... one rep tells you "nope sorry cant do anything" and another rep is like "let's see what we can do" ... was able to get $350 obc though which make me happy

Glad you got it worked out.