CHEERS Package inadvertently refunded?? Has this happened to anyone?

[cruizinrican]

So I booked a cruise 10 months before my sail date of December 4th. I purchase the CHEERS package a couple months later for myself. Today my DD30 decides she needs a vacation and joins me in my cabin. Immediately after I hang up with my PVP, I go to log on to my booking to pay/add her gratuities and her CHEERS package and NOW MY CHEERS PACKAGE IS GONE FROM MY RESERVATION!? My FTTF is still there but CHEERS is gone, as if I never purchased it. I'm hoping it shows up tomorrow but my PVP is calling me back at 930am tomorrow morning to help figure out what happened. He thinks it might have been automatically refunded back to my card. The problem with that is my card and that account has been closed, as I have changed banks. PVP says if that's the case it could take up to a month for my money to be returned to me via a check from Carnival. What a mess! :eek: Has anyone else had experience with this before?

[Sillyjilly]

Wow, it sounds as if they automatically cancel it because now there are 2 in a cabin and both have to purchase the package. You would think they would ask if you want to add the other person first. (Unless the pvp messed up.):eek: