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Depends on the sort of request, food allergy? That would be special_needs@rccl.com. Seating arrangement? AFAIK know the best place/time to do that is the first day asap when you get on board at the 3rd or 4th floor dining room (whichever is open) if you just want to sit with another party on the boat and the sailing is a few weeks out you can call the normal number and have your reservations tied together for dining purposes.

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