cruz_happy Posted June 19, 2018 #1 Share Posted June 19, 2018 I need some guidance please. I had booked a cruise in mid-May for May 2019. I have tried for several weeks to get the cruise uploaded on my RCCL online account. I've called the Crown & Anchor team numerous times to seek their help (I am Diamond, not that that matters, except to say not new to RCCL & the online tool). They have tried different things, including creating a new account & trying to connect that way, all to no avail. They have escalated this to the IT. I had received a response from their IT last week that all is fixed but it still isn't (nor has it been) working. C&A desk there isn't more they can do to help except to continually keep escalating which doesn't appear to be doing any good. Question is what else can I do to get this issue fixed with RCCL? Is there an e-mail or someone else I can contact at RCCL about this as it does not appear to getting any prioritization to get it fixed? Thank you in advance. (BTW, I've tried it on a MAC and a PC, tried through Explorer, Firefox & Chrome.) Link to comment Share on other sites More sharing options...
Clarea Posted June 19, 2018 #2 Share Posted June 19, 2018 Have you tried the back door, without logging in: https://secure.royalcaribbean.com/asr/login.do?cS=NAVBAR&pnav=3&snav=3 Link to comment Share on other sites More sharing options...
Cigar King Posted June 19, 2018 #3 Share Posted June 19, 2018 It was painful for us as well. We eventually got a C&A person who was able to help us. Suggest you give them another whirl and don't let them go until your access is restored. I work in IT. If our department was run like RCI, we would all be unemployed. It's sad really and I think it reflects the understanding or technology by their senior leadership. Link to comment Share on other sites More sharing options...
cruz_happy Posted June 19, 2018 Author #4 Share Posted June 19, 2018 Bob, Your linked worked! Thank you so much. (I wish I could get it linked to my logon account but I'll take this for sure!) I knew you would likely know what to do, Bob. (If RCCL doesn't pay you for your great advice to all their travelers, they should! You are always a help to so many of us. Thank you for that.) Some day I hope to meet you on one of our cruises. Link to comment Share on other sites More sharing options...
Clarea Posted June 19, 2018 #5 Share Posted June 19, 2018 Bob, Your linked worked! Thank you so much. (I wish I could get it linked to my logon account but I'll take this for sure!) I knew you would likely know what to do, Bob. (If RCCL doesn't pay you for your great advice to all their travelers, they should! You are always a help to so many of us. Thank you for that.) Some day I hope to meet you on one of our cruises. You're welcome and thanks for reporting back. Link to comment Share on other sites More sharing options...
peach section Posted June 19, 2018 #6 Share Posted June 19, 2018 . ... I've called the Crown & Anchor team numerous times to seek their help .... They have tried different things, including creating a new account & trying to connect that way, all to no avail. ... Question is what else can I do to get this issue fixed with RCCL? ) The creation of a new account makes me nervous :eek: Somewhere in the long thread on Website change (merging Royal account and Celebrity; single sign-on) someone posted an email for IT help with the website. Sorry, I don’t know which post. Good luck! Link to comment Share on other sites More sharing options...
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