SusieC Posted January 10, 2006 #1 Share Posted January 10, 2006 I recently signed up for my Crown and Anchor membership after realizing that I wasn't included in my husbands account. After joining I noticed that in my cruise history it only listed me as having one cruise under my belt (that being my Feb '05 cruise on the Mariner). I clicked on the "missing cruise credit" link and emailed them letting them know that I'd sailed on the Enchantment the last week of August 2002. I got an email back saying that I had to provide proof in the form of my SeaPass card or a photo showing the ship and sail date or other documentation that shows the ship and sail date. I surely don't have my seapass card anymore and I didn't purchase the welcome aboard photos so am I just out this credit? I guess I'd assumed they would have some sort of passenger manifest on record. Any ideas? (BTW - my husband was also on that cruise with me and he doesn't have credit for it either.) Link to comment Share on other sites More sharing options...
suzeyQ Posted January 10, 2006 #2 Share Posted January 10, 2006 When I signed up for mine, I was missing a cruise from 1991 and they told me the same thing - that I had to find a photo or something. I put up a fuss and they eventually managed to go back and find me in their system. If they could find me from 1991, they can certainly find you from 2002. Give them a call and I suspect it'll get sorted out. Link to comment Share on other sites More sharing options...
Lynnees Posted January 10, 2006 #3 Share Posted January 10, 2006 They were missing one of ours - from 1987. As it happens I do have our seapass. I faxed it this week. There is another one missing as well, but so far I can't find any proof. Link to comment Share on other sites More sharing options...
Alexis Posted January 10, 2006 #4 Share Posted January 10, 2006 A couple of things to look for: Did you book on your own with RCCL or a TA? I should think the TA would have your information in their old files. Did you pay for the cruise by credit card? You can get a copy of that receipt/receipts from the Card company or, I always keep my statements, so I would have it already. Good luck. Link to comment Share on other sites More sharing options...
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