Grrrrr... The Cunard Au website is driving me nuts!

[KatiebelleCruiser]

Is anyone else having trouble getting into their voyage personaliser? I had no trouble getting access on the old site but now I keep on getting a notice saying my personal details are incorrect and it won't let me login. Well - I'm pretty sure I know what my name and birth date are! And I have double and triple checked that I have the booking reference correct.

 

What do you think I should do? We are sailing on QM2 on February 12 and I need to sort some stuff out.

 

Thanks in advance.

 

 

[AussieVoyager]

Not having a problem with mine... that's probably no help to you at all sorry!

[cruiseluvva]

I can get into mine ok - sorry.

[alibabacruisers]

Hi Katie,

 

I always have to enter my info twice.  The first time I log in it says does not recognize, etc......so when I enter it again it goes to the UK VP (I assume because I booked thru UK).  Have you tried re-entering your info?  I was able to get on mine earlier this morning.

[mef_57]

Have you accessed it from a different browser?  IE, chrome, firefox? not all play nice the same.

[KatiebelleCruiser]

Yes - I have tried it through my iPad and my laptop as well as through the Au and UK sites.

 

I’m going to ring my travel agent this morning to see what they say. 

 

Although - my hubby did mention that maybe they upgraded us and changed the booking reference, however, I’m sure that’s just wishful thinking!

[candle in the wind]

Yes, I would contact your travel agent or phone Cunard directly. It can be very frustrating, and you aren't the first. Good luck!