cruisekitty22 Posted October 16, 2019 #1 Share Posted October 16, 2019 I finally received the free air flights and It says my EDOCS are ready to be retrieved but when I click on that it they say they are NOT ready to be retrieved, Our cruise is 58 days out. We booked through a travel agent. Does the travel agent have to do anything before I can see the EDOCS? We got terrible flights coming and going from our cruise. Can I change my flights or does the travel agent have to do this? Link to comment Share on other sites More sharing options...
mfic246 Posted October 16, 2019 #2 Share Posted October 16, 2019 I'm on the same cruise and received my flights last Saturday and my edocs were available right away. Not sure you're going to have luck changing already ticketed flights, I called last week before they were ticketed and got mine changed. Link to comment Share on other sites More sharing options...
Rsavtechcruise Posted October 16, 2019 #3 Share Posted October 16, 2019 No travel agent doesn’t need to do anything since you are 58 days out they have not been total confirmed flights lately till approx 30days our so they could still change as to e docs log out log back in or try again later system could just be doing an update Link to comment Share on other sites More sharing options...
Lizabu Posted October 16, 2019 #4 Share Posted October 16, 2019 My cruise is in November and for a few weeks my eDocs wouldn’t come up. I just tried every day and now they come up. I’ve heard that they might be locked while they’re updating peoples flights and rooms. Link to comment Share on other sites More sharing options...
orangeglitter Posted October 16, 2019 #5 Share Posted October 16, 2019 I am on the dec 8th getaway also. No tickets. A ny one know the air dept phone number? Link to comment Share on other sites More sharing options...
lmhwhite Posted October 16, 2019 #6 Share Posted October 16, 2019 Hi all! This happened to me as well (different cruise, though) and I used the website to contact ncladmin@ncl.com. If you already have your airfare confirmation email, but no eDocs, then it is a GLITCH with the website and you can contact the website admin to have it fixed. They fixed mine within a few hours of emailing them. This was in their automated reply to my initial email: Due to the popularity of our air promotion, we are experiencing a delay in ticketing of air flights which in turn afffects the availability of E-docs (AKA Electronic Documents, Boarding Passes, Cruise Tickets). If your reservation is within 45 days or less and you have booked Air Flights with Norwegian CruiseLine, Please email us at ncladmin@ncl.com in order for us to expedite the release of your E-docs. When emailing us, please include your reservation number, ship name and sail date. 1 Link to comment Share on other sites More sharing options...
cruisekitty22 Posted October 16, 2019 Author #7 Share Posted October 16, 2019 Thank you. Very helpful. Link to comment Share on other sites More sharing options...
cebee123 Posted October 17, 2019 #8 Share Posted October 17, 2019 Will we get an email letting us know our flights/edocs are ready? Or do we need to keep checking the app? Link to comment Share on other sites More sharing options...
DeBlonde1 Posted October 18, 2019 #9 Share Posted October 18, 2019 Did you complete the online check in? As soon as we all did that, we were all able to print (for the same cruise). Link to comment Share on other sites More sharing options...
cruisekitty22 Posted October 18, 2019 Author #10 Share Posted October 18, 2019 I completed online check in months ago. No EDOCS yet. I guess I have to call our travel agent. Link to comment Share on other sites More sharing options...
orangeglitter Posted October 18, 2019 #11 Share Posted October 18, 2019 sent a email as advised above. Got tickets within hours. thanks for the help. 1 Link to comment Share on other sites More sharing options...
ddlb Posted October 18, 2019 #12 Share Posted October 18, 2019 On 10/16/2019 at 9:00 AM, orangeglitter said: I am on the dec 8th getaway also. No tickets. A ny one know the air dept phone number? Try 855-273-1188 or 866-625-1163 Link to comment Share on other sites More sharing options...
missSarahA81 Posted October 18, 2019 #13 Share Posted October 18, 2019 Thank you for this! I sent the email and had my docs pretty directly after! 1 Link to comment Share on other sites More sharing options...
lmhwhite Posted October 18, 2019 #14 Share Posted October 18, 2019 4 minutes ago, missSarahA81 said: Thank you for this! I sent the email and had my docs pretty directly after! No problem! I was going nuts waiting for mine, so I am glad I was able to find a solution and share it! 😁 Link to comment Share on other sites More sharing options...
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