Casino Jr Suite and Free Play offer this fall

[kruzinkel]

Like many on these boards, I had an offer earlier this year for a comped Junior Suite/Free Play for any Caribbean cruise Sep-Nov.  I booked Indy for September 10th- hoping she would go.  In light of Friday's non-announcement announcement (shouldn't have had to hear that on the news), i thought I would call the Club number and see if it was possible to move that booking to later in the fall.  I know they could suspend again, but since I am not really out any money on this cruise- thought it was worth a try.  I read loads of people who bash customer service during these unprecedented times, so i wanted to share my experience.

 

I had gone online late Friday night to cancel my booze package and Beach Bed rental.  My reasoning was that maybe that would speed up my refunds, but we will see if that works.  I called Sunday afternoon and the call was quickly connected to a representative.  I asked if it was possible to move that September 10th booking to later in the fall.  She said that they did not know how they were going to handle those casino offers yet, but that had been told that they would receive some direction on Tuesday  (tomorrow 6/23).  I assume then, that most of the cancellation emails will be sent tomorrow as well?  

She was very kind and apologetic for the time it took her to pull up my booking (it was all of about 25 seconds).  I said it was no matter to me and to take her time.  I said that I felt for all of the service reps doing all the things that they have had to do the last few months- FROM HOME.  She thanked me and said she was talking to a  co-worker the other day about how she just missed being around real people.  I think that is a sentiment we can all relate to.

 

Will I get to sail this fall?  I do not know.  But if i can, i will.  i know that people are waiting on refunds and getting frustrated- i get that.  And having to change vacation plans is annoying and disappointing.  But that is not a good reason to not be kind to each other.  I was pleased with my phone experience yesterday- as I am most times with the Club Royale service reps.  They are doing the best they can - as are we all.

 

Looking forward to seeing what happens tomorrow- hope I can move that sailing!