Deposit/Penalty

[junglecat]

HELP!!!!

 

Our September cruise was cancelled by Carnival and we chose to cruise again in the future.  We just got an email indicating we were being penalized our $99.00 per passenger nonrefundable deposit. There are 2 of us. What??????  I didn't cancel, they did.  What am I missing here?  Please tell me when we rebook we wont have to pay another deposit?  In hoping what little money we have left will be enough to cover a deposit.

[Clarasgrandma]

It is an automated email that doesn't reflect reality.  You won't be charged a penalty per John Heald. Just ignore that and when you go to rebook, you won't be charged any penalty.

[ReidRGetALife]

Yes, you will have to pay the deposit on the re-booked cruise. However, the "penalty" will be applied to your new cruise so you're not losing money, you just have to do another deposit.