919Florida Posted August 27, 2021 #1 Share Posted August 27, 2021 I am hoping someone here might have advice? I am 30 days away from my first ever MSC Crusie. Going on the Divina out of Port Canaveral. I keep checking my account and keep looking at this and it always says all mandatory guest info has not been provided. Anyone else have this issue? I have checked in for plenty of other cruises in the past so online check in is not new to me. I do not see any box left to click or put info in. Its all filled in. I called MSC and they said they cant see anything. I am not sure what else I should do at this point. It says check in must be complete 48 hours prior which I have done it but I can not get the system to say its done. What shoud I do now? I appreciate any advice Link to comment Share on other sites More sharing options...
Lisichka Posted August 27, 2021 #2 Share Posted August 27, 2021 (edited) There is a thread on this a little lower. Is happening to lots of people. Edited August 27, 2021 by Lisichka Link to comment Share on other sites More sharing options...
919Florida Posted August 27, 2021 Author #3 Share Posted August 27, 2021 Oh ok, missed that one. I am glad it is not jsut me. I was worried I was missing something. Thank you 1 Link to comment Share on other sites More sharing options...
SeaDayLvr Posted August 27, 2021 #4 Share Posted August 27, 2021 We sail in 11 days and we don't have our documents either. I login and it says we have completed everything. Green checks next to everything. Then I go to edit, walk through the steps again to the end, and it says we have not completed everything and documents cannot be generated. So frustrating. We did do a bid upgrade and have not heard, and our current cabin is a guarantee. Maybe they can't generate tickets until they assign a cabin? Link to comment Share on other sites More sharing options...
Lisichka Posted August 27, 2021 #5 Share Posted August 27, 2021 Try these steps: 1: click on “web check in “ (top of page after you log in) 2: click “edit info” 3: scroll all the way down to “next” and click that (make sure everything was marked down before you click next) 4: you should now see an option to send yourself documents 1 Link to comment Share on other sites More sharing options...
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