notladjr Posted November 9, 2021 #1 Share Posted November 9, 2021 MSC cancelled my 18 night Grand Voyage on the new Seashore last month. They stated we could not request a refund until they issued Future Cruise Credits for the cancelled cruise. A few days ago my FCC email arrived so I tried calling MSC customer service to request my refund. I was on hold for 1 hour 25 minutes before I gave up because I had something else I had to do. I decided to try again this morning. I was on hold over 1 hour 30 minutes when I was disconnected before speaking to a human being. I called back and now as I type this have been on hold for 2 hours 30 minutes with no answer! This is ridiculous. I understand staff shortages, etc but thee calls all of 1 1/2 hours or more with no answer is inexusable. I greatly enjoyed my first MSC cruise aboard Meraviglia in September. It was a solo cruise so I have been looking forward to introducing my wife to the wonderful MSC ships and crews. I don't think this is going to happen now. If I ever get my money back they are not getting any more anytime soon. 1 Link to comment Share on other sites More sharing options...
notladjr Posted November 9, 2021 Author #2 Share Posted November 9, 2021 Eventually at 2 hours 42 minutes on hold for my second attempt today I was once again disconnected so never spoke to anyone. Over 4 hours today on hold on the phone trying to speak to MSC Customer Service. Link to comment Share on other sites More sharing options...
JAGR Posted November 10, 2021 #3 Share Posted November 10, 2021 I know it's bad, but especially today. They had agents in "training sessions" on how to deal with the booking mess. My sympathies! Link to comment Share on other sites More sharing options...
Seadweller001 Posted November 10, 2021 #4 Share Posted November 10, 2021 Good reason to always book with a TA. Let them spend hours on the phone. Link to comment Share on other sites More sharing options...
lgdesign Posted November 10, 2021 #5 Share Posted November 10, 2021 1 hour ago, JAGR said: I know it's bad, but especially today. They had agents in "training sessions" on how to deal with the booking mess. My sympathies! Excellent reminder... I was on hold today for an hour and actually got a person (though no satisfaction re: my issue, haha). Definitely recommend trying again and maybe as soon as the phone lines open first thing in the morning. Some describe having shorter wait times that way. Link to comment Share on other sites More sharing options...
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