RCCL UK Customer Care

[Stevie Lawson]

Has anyone had any probs with this. On return from the Explorer of the Seas in Nov 2005 I wrote to Weybridge. I received an acknowledgement letter and to date have not had a reply. When I call they say further 14 days and do not response to emails. 10 days ago I wrote to Richard Fain CEO in Miami, no reply yet either. I have a valid complaint backed up by paperwork proof... Anyone any ideas. Now it's not the topic of the concern that is important but getting a response.

[Elizanessie]

Stevie

 

Can you email me and I might be able to help you out ;)

 

Elizanessie@aol.com

 

Liz

[rcicruiser]

If you wrote the letter to Richard Fain 10 days ago I doubt that it has even or just gotten to Royal Caribbean's offices. Give it time for someone to call you.