FlightEase flight changes

[fkfad]

I found better (and cheaper) flights using the "Change Flight" link on FlightEase after having booked our flights several months ago.  I was told that our original ticket costs would be fully refunded to us.  Approximately how long does it take for this refund to show up on my credit card?  I am curious due to the fact that when I check my documents, it shows the full fare of my previous purchase as a "Cancel Fee."  This is a bit worrisome!

[BEAV]

I'm trying to change a Flex fare that is past final payment. In trying to make the change on the FlightEase website, it too is indicating the amount paid is the same as the cancel fee, meaning the value of the original ticket is worthless with regard to exchange value. 

 

Will have to call FlightEase tomorrow to confirm. But wondering if anyone has experienced this before???

 

Yes, I'm aware Flex fares are truly "flexible" before final payment. But this is a different situation!

 

 

 

 

Edited May 30, 2022 by BEAV