Smart Scoot not holding a charge

[mamaofami]

I purchased a Smart Scoot right before the pandemic. I used it that spring and summer and then it’s been in my garage . I couldn’t find my charger so we ordered a new one. The scooter doesn’t hold the charge. I changed the outlet, charged the charger and after a good amount of time, when turned on all the lights on the scoot still show red, not green. The scoot store said maybe I need a new battery and they were going to find out why the lights were red. I’m afraid to use it for fear I will get somewhere and not be able to get it home. It has been more than two years but haven’t charged it anywhere near the 300 charges it says it should last for.