Final payment

[Jaimel134]

Anyone else receive letters from MSC saying pay within 7 days or we cancel your cruise.

My final balance is not due yet. No issue of when I pay it but this is now the second letter from MSC saying pay now or we cancel your cruise.

Booked direct and spoke to customer service who say not to worry and work to your confirmation payment  date but it still isn’t nice receiving this letters by email.

First time with MSC having always been RC and so far, other issues apart from this, I am not convinced.

 

[JT1962]

Can’t speak specifically to this issue, but MSC Customer Service, website and IT are horrible. The onboard experience is great, but you are likely to get multiple confusing emails, text messages or conflicting answers to questions from agents if you call. Unless they possibly changed the final payment date, I would probably ignore it and chalk it up to typical MSC conflicting information.

[Native Floridian 26]

I know their dates are screwy.  I knew exactly when our final payment was due. The day before I got an email saying my cruise had been cancelled.  So I just called and made the payment. Not happy though.

 

[Mrdell]

I received one of these letters 7 days before final payment due date!

[mawvkysc]

I received one early like that as well. I had the money and just went ahead and paid. 

[aeraen]

Yes, and I was surprised and confused.  Same thing, "Pay up or you will be cancelled!"  

 

I typically like to wait until a few days before the stated due date (ours was Nov 1), in the event something makes us need to cancel.     Actually, it appears to me that their due date was what was off, because it did state that final was due 90 days before sail date, while Nov 1 is abut 75 days out.  As we were paying for our adult children and three cabins,  we decided to just make the final payment when it was demanded and limit any complications.  

 

[deliver42]

Another example of the "fine" customer service.

[mnpurple]

I'm kind of piggybacking on this, but can someone direct me to the area in my account to make my final payment? I have looked everywhere and can't seem to find a place to do the payment. I was able to link my credit card and thought maybe they would initiate the payment, but no.  I have a call in for them, so if I can't figure it out, I'll do it over the phone.

[JT1962]

7 minutes ago, mnpurple said:

I'm kind of piggybacking on this, but can someone direct me to the area in my account to make my final payment? I have looked everywhere and can't seem to find a place to do the payment. I was able to link my credit card and thought maybe they would initiate the payment, but no.  I have a call in for them, so if I can't figure it out, I'll do it over the phone.

There should be an orange button to click on that says Complete Payment under the cruise description when you log in and go up that cruise. If you booked through a travel agency, the option probably won’t be there and you will need to contact the agency to make payment.

[mnpurple]

@JT1962 The only big orange button is "Go To Web Check In".  I used the casino concierge to book, so I will talk to them. I am actually past final payment date and missed a phone call from MSC this morning.  I used a TA last time and the final payment was automatic

[Two Wheels Only]

12 minutes ago, mnpurple said:

@JT1962 The only big orange button is "Go To Web Check In".  I used the casino concierge to book, so I will talk to them. I am actually past final payment date and missed a phone call from MSC this morning.  I used a TA last time and the final payment was automatic

 

Check the first page of your confirmation PDF. If there is a "Contact Person" near the top of the page that isn't you, that is the person that you need to call to make final payment if the option doesn't appear on the website. 

 

 

[mnpurple]

I did get my final payment made, but it wasn't through the Casino line because it doesn't let you hold and I left a few messages. I ended up calling the main line, which was listed on my booking info and I seriously hope it doesn't mess anything up. I used a MyVegas 30% off credit and it thoroughly confused the agent I spoke with.  I begged her not to change anything, so she ended up just taking my card for payment and I did receive an updated booking showing the payment and everything else looked good.  Fingers crossed.

[Lisichka]

I have a group for my specific sailing and it seems all of us have a different payment due date.  Some of us December 7 (110 days before cruise) where as others say their final payment is not until 30 days before the cruise.

 

is this a difference between the US and Europe or what is going on?

[nuvolablue]

On 11/24/2022 at 12:44 AM, Lisichka said:

I have a group for my specific sailing and it seems all of us have a different payment due date.  Some of us December 7 (110 days before cruise) where as others say their final payment is not until 30 days before the cruise.

 

is this a difference between the US and Europe or what is going on?

Which cruise is that? 

[Lisichka]

15 hours ago, nuvolablue said:

Which cruise is that? 

Europa March 25/27 (16-19 day cruise)

Edited December 1, 2022 by Lisichka