Cruise With Confidence guarantee and claims

[cruisinclined]

Just wondering if anyone has had to cancel a booking this year under this guarantee? If so, have you heard direct from Azamara about funds available from what was paid and options to rebook by early 2023?

I say this having received a repayment for flight and other costs but nothing else about the cruise cost and its future credit use.

[RW75]

I cancelled two cruises on COVID related grounds. Never had any notification of anything.  Fortunately there are a couple of excellent ladies on the phones whom are very experienced and very knowledgeable. 
 

If you call and give your booking number you should be given the certificate numbers. If you have any problems I would highly recommend asking to speak to Barbie or Dawn. 

Without doubt these two ladies have saved many customers from going elsewhere. 
 

Both have gone out of their way to deal with issues I’ve had. Well worth the wait if you have to go back onto hold for a while.