Iamthesea Posted February 28, 2023 #1 Share Posted February 28, 2023 I called Holland America about upgrading my stateroom. Got a really nice guy almost right away. We talked a few minutes, and then he said he was going to check on a price difference and put me on HOLD. He said something about transferring the call, as well. I heard a couple of clicks, and then white noise. No holding/waiting music. That was 37 minutes ago! Should I hang up or do you think I am still connected? I have read where some of you have been on HOLD for over an hour. What was your experience? Was there only white noise, or did you hear pleasant waiting music? Link to comment Share on other sites More sharing options...
KAKcruiser Posted February 28, 2023 #2 Share Posted February 28, 2023 I would assume that you are still connected. Sometimes a transfer takes a long time because you are waiting for whoever you are transferred to. If you are disconnected, there is usually a recording that says something like "if you want to make a call..." It depends on how much patience you have. I think I would hang up. Link to comment Share on other sites More sharing options...
Iamthesea Posted February 28, 2023 Author #3 Share Posted February 28, 2023 (edited) It's now been an hour. I think I will hang up. Not sure when the best time to call is. Anyone know HAL's hours? Edited February 28, 2023 by Iamthesea Link to comment Share on other sites More sharing options...
storkington Posted February 28, 2023 #4 Share Posted February 28, 2023 11 minutes ago, Iamthesea said: It's now been an hour. I think I will hang up. Not sure when the best time to call is. Anyone know HAL's hours? When I called the Upsell Desk the other day they opened at 8am PST. 1 Link to comment Share on other sites More sharing options...
Iamthesea Posted February 28, 2023 Author #5 Share Posted February 28, 2023 I was wondering if they had closed during my wait. 😁😴 1 Link to comment Share on other sites More sharing options...
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