Refund Question for Seattle Port Valet Charge

[SuzieQ521]

 

Hello:
We initially enrolled in the Seattle Port Valet program for our cruise that disembarked on 5/27. However, we no longer needed the service and informed Princess the night before that we would not be using the tags they provided and requested that they remove the $30 Delta bag fee charged to our account; after 3 times to Guest Services, they assured us that the charge would be removed.

 

However, my husband just checked and of course, we were charged by Princess for this amount.

 

 When we arrived at SEATAC to fly out, Delta charged us a separate $30 for the one bag we checked...so essentially we were charged twice for one checked bag. Again, we never used the Port Valet program (where we would have left our bags out overnight and they would have automatically been sent to our home destination).

 

What is the best way we can go about getting this refund? My husband will try calling Princess again but I'm not optimistic. 

 

Thanks!

[Ray_Ray]

Contest the charge with your credit card company.